Director, Client Processing Manager

BNY External Career Site • Pittsburgh, PA

99d

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Client Processing - M4 to join our Client Processing team. This role location is not specified – ONSITE/HYBRID/REMOTE.

Requirements

• Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
• 10-15 years of total work experience preferred, with at least 3-5 years in management
• Experience in brokerage processing preferred
• Applicable local/regional licenses or certifications as required by the business

Responsibilities

• Manage multiple teams and oversee a core operating area in Client Processing, handling all aspects of client accounts including solicitation, inquiries, transactional processing, and problem resolution
• Manage resource allocation and ensure projects are on schedule and within budget
• Provide a consistent client service level model and ensure all service levels are consistently satisfied or exceeded
• Develop policies and processes to meet and exceed product/service and quality standards, identifying and implementing process improvements to enhance stakeholder experience
• Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork
• Set departmental budgets, conduct resource planning, and develop business plans for team/group operations

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees