Director, Client Onboarding

Apex Fintech Solutions • Austin, TX

74d • $152,240 - $190,300 • Hybrid

About The Position

Apex Fintech Solutions is seeking a strategic, results-driven leader to join our team as Director, Client Onboarding. This role requires an experienced professional with deep expertise overseeing end-to-end client onboarding functions for broker dealers, fintechs, wealth management firms, asset managers, RIAs within the financial services industry. The Director will drive the overall onboarding strategy, lead a dedicated team of onboarding specialists, and own the client transition experience to Apex's platform and services. This senior leader will collaborate cross-functionally, ensure seamless execution, and champion continuous improvement in onboarding operations, compliance, and client satisfaction.

Requirements

• Bachelor's degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
• 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
• 5+ years of experience as a people manager.
• Demonstrated experience leading teams and driving transformation across onboarding or client service functions.
• Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
• FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.

Responsibilities

• Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex's business objectives and industry best practices.
• Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
• Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
• Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
• Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
• Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
• Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
• Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.

Benefits

• Healthcare benefits (medical, dental and vision, EAP)
• Competitive PTO
• 401k match
• Parental leave
• HSA contribution match
• Paid subscription to the Calm app
• Generous external learning and tuition reimbursement benefits
• Hybrid work schedule allowing flexibility of working from home and one of our primary offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree