Director Client Experience - Health Care Reform Retention and Quality.
ADP•Augusta, GA
478d
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About The Position
The Health Care Reform Director of Client Experience at ADP is responsible for ensuring superior client service and retention within the Health Care Reform business. This role involves strategic partnership with leadership to enhance client interactions, manage quality assurance teams, and lead initiatives focused on client retention and risk management. The director will also oversee the NPS program, ensuring that client feedback is utilized to improve services and maintain ADP's reputation as an expert in ACA compliance.
