Director Charles Schusterman JCC

JCC Association of America•Tulsa, OK

6d•$75,000 - $85,000

About The Position

Jewish Tulsa seeks a dynamic, relationship-driven, and operationally strong Director of the Charles Schusterman JCC to lead one of our community's most visible and essential institutions. The Director is responsible for the JCC's overall strategy, day-to-day operations, financial performance, program excellence, member experience, facility stewardship, and integration with Jewish Tulsa's broader mission. This role requires a leader who can build a culture of hospitality and accountability, grow membership and earned revenue, deliver high-quality programs for all ages, and cultivate strong partnerships across Tulsa and the wider Jewish community.

Requirements

7+ years of progressive leadership experience in a JCC, nonprofit, community center, recreation/fitness organization, or comparable mission-driven institution.
Demonstrated success managing teams, budgets, and complex operations.
Strong business acumen with a track record of revenue growth and/or earned-income performance (membership, programs, services).
Excellent interpersonal and communication skills; able to lead with warmth, clarity, and accountability.
Ability to work some evenings/weekends based on community events and operational needs.

Nice To Haves

Experience in the Jewish nonprofit ecosystem (JCCs, federations, synagogues, camps, or Jewish communal organizations).
Experience with capital projects, facility modernization, or major program expansions.
Background in fitness/wellness operations, youth/family programming, and/or community event leadership.
Familiarity with Jewish culture, holidays, and community norms (or demonstrated ability to learn quickly and lead respectfully).

Responsibilities

Set and execute a clear strategic direction for the JCC aligned with Jewish Tulsa's organizational priorities.
Translate vision into measurable goals across membership growth, program participation, earned revenue, customer satisfaction, and community impact.
Identify new opportunities for innovation, partnerships, and program expansion.
Oversee day-to-day JCC operations, ensuring a safe, welcoming, well-run, and high-service environment.
Build and monitor systems for exceptional member/customer experience (service standards, feedback loops, issue resolution, retention).
Ensure policies, procedures, and best practices are documented, trained, and consistently followed.
Provide executive oversight for core program areas (e.g., fitness/wellness, aquatics, youth/family engagement, arts/culture, adult education, sports/recreation, community events).
Ensure program quality, enrollment targets, staffing plans, and continuous improvement.
Use data to evaluate impact and performance; adjust offerings to community needs.
Provide monthly reporting on key performance indicators to ED and quarterly updates on metrics to Board of Directors.
Lead the development and execution of the JCC annual operating budget, in coordination with Jewish Tulsa finance leadership.
Drive earned revenue: membership, program fees, rentals, sponsorships, and related income streams.
Manage expense control, financial forecasting, and departmental performance dashboards.
Recruit, develop, and retain high-performing staff; provide clear goals, coaching, evaluations, and professional development.
Build a culture of teamwork, professionalism, warmth, and mission-driven service.
Ensure appropriate training, scheduling, and coverage to meet operational and program needs.
Provide leadership for facility readiness and maintenance planning (in partnership with facilities/security teams as applicable).
Ensure strong risk management practices, including emergency preparedness, child safety protocols, incident reporting, and compliance.
Collaborate with Jewish Tulsa leadership on security procedures and community-wide safety priorities.
Serve as a visible ambassador for the JCC, cultivating relationships with members, donors, community leaders, and partner organizations.
Collaborate across Jewish Tulsa entities and programs to strengthen an integrated community "ecosystem."
Represent the JCC in public forums, community coalitions, and relevant professional networks.
Partner with the Development team to support fundraising goals connected to JCC programs, participation growth, and capital priorities.
Help identify donor prospects, support stewardship, and provide programmatic content for proposals and impact reporting.
Participate in donor cultivation and sponsor engagement tied to JCC initiatives.