Director, CES Digital Platforms

Consumer Technology AssociationArlington, VA

About The Position

The Product Owner is the organization’s accountable owner for CES system performance, reliability, and strategic alignment. This is a business leadership role with deep platform fluency — the ideal candidate combines strong stakeholder instincts, sound vendor judgment, and the credibility to make and defend platform decisions in a complex, multi-team environment.

Requirements

  • 7–10 years of experience in business systems, product management, enterprise applications, or a closely related role.
  • Demonstrated ownership of SaaS business platforms in a complex, multi-stakeholder organization.
  • Strong experience in business partnership, requirements management, and cross-functional stakeholder communication.
  • Proven vendor management experience, including contract oversight and performance accountability.
  • Experience leading or managing technical team members, formally or informally.
  • Excellent prioritization, communication, and judgment in ambiguous, fast-moving environments.
  • Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field; or equivalent professional experience.

Nice To Haves

  • Experience as a Product Owner or Product Manager in an enterprise context, with demonstrated ability to manage a platform backlog and make prioritization decisions under competing demands.
  • Background in associations, events, trade shows, or similarly time-critical operating environments.
  • Familiarity with data integration, reporting, and analytics considerations.
  • Experience in environments transitioning from fragmented or decentralized system ownership to centralized governance.
  • Experience with Eventbase, MapYourShow, EventPoint, or similar event technology platforms.
  • Product management certifications (e.g., CSPO, PSPO) are a plus.

Responsibilities

  • Own and maintain the CES platform roadmap, prioritizing work based on organizational value, operational risk, and show-critical timing.
  • Serve as the accountable owner for CES system performance, reliability, and continuous improvement across all systems managed by the CES Platforms Team.
  • Define success criteria for platform initiatives and track progress against them.
  • Establish clear ownership, documentation standards, and support models for all systems managed by the CES Platforms Team.
  • Make or facilitate decisions on system changes, vendor selections, and platform investments.
  • Partner with Marketing, Conferences, Sales, Finance, Operations, Data & Analytics, and IT to understand business needs and translate them into actionable requirements.
  • Serve as a trusted advisor to business leaders on CES system capabilities, tradeoffs, and investment decisions.
  • Act as subject matter expert and strategic advisor for CES systems managed by other teams.
  • Prioritize system enhancements based on enterprise value, attendee and exhibitor experience, and operational risk.
  • Own vendor relationships, contracts, renewals, and performance management for all systems managed by the CES Platforms Team.
  • Lead platform selection processes including requirements definition, vendor evaluations, and RFPs as needed.
  • Hold vendors accountable to SLAs, timelines, and quality expectations through active, ongoing engagement.
  • Maintain collaborative, informed communication with system vendors throughout the year.
  • Establish and maintain governance for acquiring, configuring, and modifying CES business applications.
  • Own change management and release coordination, particularly during critical CES work cycles.
  • Communicate system changes, anticipated downtime, and release timelines to affected teams in a timely and clear manner.
  • Reduce operational risk during peak periods through disciplined planning and execution.
  • Directly manage the Integration Engineer, providing clear priorities, coaching, and support.
  • Build and maintain strong working relationships with IT, Data & Analytics, and business teams across CTA.
  • Represent the CES Platforms team in organizational planning and technology discussions.
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