Director, Centralized Business & Ops

Lincare•Clearwater, FL

46d

About The Position

This employee is responsible for managing specific centralized business processes for patient retention, optimizing process efficiency, improving patient experience/outcome, and patient Lifetime value. The employee also supports operational projects to improve efficiencies across the organization. Develops/leads projects and improves processes by identifying and implementing new applications, system enhancements/hard stops/changes, workflow modifications, etc.

Requirements

Bachelor's Degree, Required
Seven or more years of overall general business and management capacity, Required
Read, write, and perform mathematic calculations and the English language effectively
Work independently, be detail-oriented with excellent organization
Communicate independently and verbally with personable and effective speaking

Nice To Haves

Master's Degree, Preferred
Previous work history in DME industry, Preferred
Managing centralized process/call centers, Preferred
Data analytics/management, Preferred

Responsibilities

Manages multiple centralized groups focused on improving patient retention and centralized sales activity
Establishes and progressively improves patient lifetime value to support overall revenue growth
Maximizes cross-selling activities/potential to improve revenue per patient
Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management, and compliance improvements
Performs ROI and Cost/Benefit analysis of new opportunities and presents findings
Develops and follows through on special projects designed to achieve cost savings per budget/plan
Participates in the implementation of resulting programs or procedural changes
Identifies issues as they arise
facilitate resolution of issues
escalate to relevance as needed
Monitors projects against implementation schedules