Director, Casino Special Events

Resorts World Las Vegas•Las Vegas, NV

22d•Onsite

About The Position

Summary Statement: The primary responsibility of the Director, Casino Special Events is to develop the resort special events team and oversee the fulfillment and operations of unique innovative and differentiated events for the resort. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Primary Job Duties: Includes but is not limited to: Oversee complete planning, budgeting and operation of all Casino and Resort events including, but not limited to, casino tournaments, events, and promotions; resort wide seasonal or other marketing and promotion activations including F&B, retail, and entertainment. Assist F&B, HR, and Entertainment departments with planning and operation of events. Coordinate with multiple resort departments and outside vendors to bring all pieces of the event together. Oversee, develop, and manage event calendar and budget. Liaison with graphic design team and advertising agency to manage collateral and creative deliverable timelines. Ensure the quality and finish of all events (from décor to internal/external communications) adhere to the resort brand standards and goals of the event. Manage and develop all event planning including registration and post event surveys and feedback. Own and develop effective and efficient event registration, seating, and flow; assign appropriate and adequate staff to each process. Oversee and assign events staff to manage casino event ticketing blocks and distribution. Liaison with Las Vegas entertainment venues to develop off-site events and partnerships. Attend events to oversee execution and provide leadership and event support. Approach events with an eye toward innovation and differentiation to provide new, surprising, and better experiences for the resort guests and staff. Manage event postmortem meetings with support areas to collect information related to optimizing the event experience and execution. Continuous analysis and improvement are critical. Stay informed on trends and technologies in the event and related industries to continually push the property’s competitive position. Anticipate and adjust to changing customer needs within the dynamic hospitality and gaming environment. Provide post event reports and summaries to senior leadership with recommendations on items for enhancement to ensure continual improvement. Build and develop the resort special events team, including interviews, hiring and all HR functions. Mentor staff and provide regular performance feedback and evaluations. Ensure departmental practices are compliant with company policies and legal requirements. Occasional travel may be required to assist in the operation of marketing trips. Ensure that team members obtain and maintain position-specific licensing. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested.

Requirements

At least 21 years of age.
High School Diploma or equivalent.
Minimum of eight years of experience in special events within a similar or related field.
Minimum of five years of leadership/management experience in a similar or related field.
Proof of eligibility to work in the United States.
Ability to obtain the following: Nevada Gaming Registration
Excellent people and customer service skills.
Excellent writing and communication skills.
Have interpersonal skills to deal effectively with all outside vendors, guests, and internal stakeholders.
Ability to effectively communicate in English in verbal and oral forms.
Polished, professional appearance and demeanor.
Excellent customer service skills.
Ability to occasionally travel to events related to marketing trips or activations.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Ability to successfully mentor a team.
Ability to work varied shifts, including nights, weekends, and holidays.

Nice To Haves

Bachelor’s degree in hospitality, gaming, event management & planning or related area or equivalent leadership experience.
Event planning or other related professional certifications.
Previous experience working in a large, luxury resort setting.

Responsibilities

Oversee complete planning, budgeting and operation of all Casino and Resort events including, but not limited to, casino tournaments, events, and promotions; resort wide seasonal or other marketing and promotion activations including F&B, retail, and entertainment.
Assist F&B, HR, and Entertainment departments with planning and operation of events.
Coordinate with multiple resort departments and outside vendors to bring all pieces of the event together.
Oversee, develop, and manage event calendar and budget.
Liaison with graphic design team and advertising agency to manage collateral and creative deliverable timelines.
Ensure the quality and finish of all events (from décor to internal/external communications) adhere to the resort brand standards and goals of the event.
Manage and develop all event planning including registration and post event surveys and feedback.
Own and develop effective and efficient event registration, seating, and flow; assign appropriate and adequate staff to each process.
Oversee and assign events staff to manage casino event ticketing blocks and distribution.
Liaison with Las Vegas entertainment venues to develop off-site events and partnerships.
Attend events to oversee execution and provide leadership and event support.
Approach events with an eye toward innovation and differentiation to provide new, surprising, and better experiences for the resort guests and staff.
Manage event postmortem meetings with support areas to collect information related to optimizing the event experience and execution.
Continuous analysis and improvement are critical.
Stay informed on trends and technologies in the event and related industries to continually push the property’s competitive position.
Anticipate and adjust to changing customer needs within the dynamic hospitality and gaming environment.
Provide post event reports and summaries to senior leadership with recommendations on items for enhancement to ensure continual improvement.
Build and develop the resort special events team, including interviews, hiring and all HR functions.
Mentor staff and provide regular performance feedback and evaluations.
Ensure departmental practices are compliant with company policies and legal requirements.
Occasional travel may be required to assist in the operation of marketing trips.
Ensure that team members obtain and maintain position-specific licensing.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.