Director, Cash Audit & Payment Services

Dollar General•Goodlettsville, TN

About The Position

The Director of Cash Audit & Payment Services provides strategic leadership and operational oversight across Dollar General’s end-to-end store cash handling, payment settlement, reconciliation, and tender control processes across 20,000+ retail stores. This role ensures the integrity of cash and electronic tender activity, the timely and accurate reconciliation of cash and non-cash accounts, and efficient settlement with external payment vendors and financial institutions. The position partners cross-functionally with Store Operations, Loss Prevention, Treasury, Accounting, Legal, IT, Corporate Training, and internal and external auditors to maintain internal controls, drive operational efficiency, reduce expense leakage, and implement scalable process improvements. The Director leads continuous improvement initiatives, major cross-functional projects (including POS workflow changes), and provides analytical insights to support business decision-making.

Requirements

Operational Excellence & Continuous Improvement
Strategic Problem Solving & Data-Driven Decision Making
Talent Development & Team Building
Influence, Collaboration & Change Leadership
Customer & Service-Centric Mindset
Bachelor’s degree in Accounting, Finance, Business Administration, or related discipline.
8+ years of experience in retail finance, cash audit, payment processing, reconciliation, or accounting operations.
Demonstrated leadership experience in a multi-unit retail or high-transaction environment.
Strong understanding of accounting principles and internal controls.
Excellent communication and cross-functional partnership skills.
Must be a team player with a strong customer service mentality

Nice To Haves

CPA, CIA, CFE, CMA, or MBA.
Experience with reconciliation or audit platforms (e.g., ReconNET, 1010Data, Oracle Fusion, Lawson/Infor, exception reporting systems).
Experience supporting external financial audits and SOX compliance.
Proficiency with data analytics or BI tools (e.g., Power BI, Tableau, SQL).

Responsibilities

Lead multi-department initiatives to improve efficiency, enhance system logic, reduce loss exposure, and streamline POS-related workflows.
Partner with IT to test, approve, and release POS system updates, tender logic changes, and payment processing enhancements to ensure expected flow from the customer through financial reporting and reconciliation.
Evaluate internal and external changes (e.g., new payment types, regulatory changes) to determine business impact and response strategy.
Partner with FP&A to develop accurate forecasts and budgets for cash audit and payment services
Recommend and implement Operational Efficiency Improvements.
Lead, coach, and develop a team of 20–25 auditors, analysts, coordinators, and supervisors responsible for cash audit, electronic payment settlement, and reconciliation activities.
Establish performance expectations, develop succession plans, and foster a culture of accountability and service.
Attract, motivate and train talent to support growth of the Company and its strategic initiatives
Oversee, review, and approve reconciliation of all cash and non-cash tender clearing accounts, deposit clearing, bank reconciliation interfaces, and payment offset activities.
Coordinate with Treasury and Accounting to resolve open variances, automate clearing processes, and improve reconciliation accuracy.
Oversee daily audit of store cash, cash over/short reporting, deposit verification, safe fund controls, and store exception resolution.
Partner with Loss Prevention and Field Operations to assess variances, detect trends, and mitigate store-level compliance issues.
Direct timely settlement and reconciliation processes for electronic payments, including: Credit/Debit card transactions EBT and state benefit programs Gift cards and store credits Digital wallets and other emerging payment methods
Manage chargebacks, disputes, and recovery processes, ensuring root cause prevention strategies are implemented.
Develop dashboarding and reporting that identifies cash variance trends, expense leakage, shrink indicators, and store compliance risks.
Supports planning of Admin and Retail budgets and monitors monthly expense control.
Present analysis and recommendations to senior leadership to inform strategy and operational decision-making
Act as primary liaison to external auditors for cash/tender-related audit procedures.
Maintain and enhance internal controls, policies, and documentation (including SOX compliance).
Ensure policies are communicated, updated, and consistently executed across the business.