Director Case Management

Elwyn • Middletown Township, PA

103d

About The Position

Under the direction of the Executive Director, the Director of Case Management oversees the development and implementation of Active Treatment and programming across designated IDD department programs and provides support to all assigned Qualified Intellectual Disabilities Professionals (QIDP) who are primary advocates for individuals supported and a part of the leadership team. The Director of Case Management is also responsible for the development and implementation of policies and procedures, and oversight of service provision under applicable regulations.

Requirements

• At least one year of experience working directly with persons with intellectual disabilities or other developmental disabilities.
• Bachelor's degree in a human services field or equivalent experience.
• Master's degree preferred.
• Three (3) years of experience as QIDP.
• Seven (7) years of supervisory experience.
• Three (3) or more years of experience with ICF/IID regulations.
• Demonstrated ability to work effectively as part of a team.
• Strong organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Demonstrated strong attention to detail.
• Demonstrated excellent judgment and problem-solving skills.
• Must be able to perform CPR and crisis intervention.
• Excellent customer interaction, collaboration, presentation, and communication skills.
• Basic experience with Microsoft Office applications.
• Current, valid driver's license in state of residence.

Nice To Haves

• Leadership experience in process improvement preferred.
• Experience using/knowledge of Electronic Health Record (EHR) preferred.

Responsibilities

• Provide oversight of the continuous and aggressive Active Treatment program development in the ICFs/IID.
• Train QIDPs on the role of primary advocate for individuals supported; the process of assessing for, developing, integrating, coordinating and monitoring the Active Treatment program.
• Monitor and supervise the QIDP work implementation throughout all ICFs/IID to ensure on-going survey readiness.
• Oversee the training of all personnel implementing IPPs.
• Ensure the completion of documentation within regulatory guidelines of the quarterly pharmacist reviews of medication regimens.
• Provide oversight of the QIDPs' development and maintenance of individual records for residents' health care.
• Develop and implement a comprehensive case management plan across ICFs/IID and campus day programs.
• Provide supervision of assigned staff in recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination.
• Ensure that building safety routines are trained to individuals supported.
• Assist the Operations Manager to ensure use of Personal Protective Equipment (PPE), sanitation and hygiene by personnel.
• Ensure QIDPs are using and updating the electronic health record (EHR).
• Ensure required staffing and efficient scheduling of QIDPs for all assigned areas.
• Interpret agency and program philosophy and establish standards of excellence for assigned program staff.
• Develop and implement systems for ensuring programmatic compliance in assigned areas.
• Participate in Supports for Living (SFL) Quality Improvement Department activities.
• Perform on-call duties off hours as assigned.
• Continuously improve operations through actions including feedback from individuals supported, staff, families, peers and other stakeholders.
• Create and foster a positive workplace culture of support, encouragement and growth.
• Provide leadership assistance across various programs as needed.
• Maintain certification as a Certified Investigator and complete investigations of incidents as assigned.
• Plan, facilitate, lead, and actively participate in program/administrative meetings.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree