Director, Campus Technology Support

Georgia State University • Atlanta, GA

5d • Onsite

About The Position

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Director, Campus Technology Support. Under the general supervision of the Assistant Vice President, Academic Technology and Service Excellence, the Director, Campus Technology Support provides strategic leadership for all endpoint technology services across the university. This role oversees desktop support, classroom technology support, and enterprise device management to ensure reliable, secure, and high-quality technology experiences for faculty, staff, and students. Critical responsibilities include defining service strategies, optimizing operations, and driving innovation in endpoint management and support delivery.
NOTE: This role requires on‑site work. Remote or hybrid work options are not available.

Requirements

• Bachelor's degree and six years of supervisory/management experience in a related field, or a combination of education and related experience.

Responsibilities

• Develop and implement the vision and roadmap for endpoint services, ensuring alignment with institutional priorities and emerging technology trends.
• Govern enterprise device lifecycle management, including provisioning, configuration, security compliance, and retirement of university-owned devices.
• Direct teams responsible for desktop support and classroom technology services, ensuring timely resolution of issues and proactive maintenance.
• Establish and monitor KPIs, SLAs, and CSAT metrics for endpoint services; implement quality assurance programs and continuous improvement initiatives.
• Recruit, mentor, and develop staff across multiple support teams, fostering a culture of collaboration and service excellence.
• Act as the primary liaison between IT leadership, academic units, and administrative departments for endpoint-related initiatives.
• Plan and manage budgets, staffing models, and resource allocation to support evolving endpoint service needs.

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• Opportunities for professional development and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees