Director - Call Center Operations

The Call Center Director will be responsible for overseeing the daily operations of our life and annuity call center, ensuring the highest level of customer service and satisfaction. This role requires a seasoned professional with a proven track record in managing call centers (in person and remote), driving improvements, and a strong understanding of call center technology. The ideal candidate will be adept at evaluating incoming talent, motivating, training and directing staff, holding them accountable to meet Nassau's 'Best in Class' standards productivity and call quality expectations, and continuously striving to enhance the customer experience.