Director, Business Transformation

About the position

Xometry is seeking a strategic and results-oriented Senior Manager, Business Transformation to lead the optimization and evolution of our end-to-end supply chain, encompassing both direct sourcing and our dynamic marketplace processes. This highly visible role will be instrumental in driving efficiency, scalability, and a superior experience for both our buyers and suppliers. The ideal candidate will possess a deep understanding of supply chain principles, marketplace dynamics, advanced analytical capabilities, and a proven track record of leading cross-functional initiatives and influencing senior leadership.

Responsibilities

• Develop and execute a comprehensive supply chain and marketplace operations strategy aligned with Xometry's overall business objectives and growth targets.
• Identify and evaluate opportunities to enhance the efficiency, scalability, and resilience of our sourcing, quoting, ordering, production, fulfillment, and payment processes across both direct supply and the marketplace.
• Lead strategic initiatives to optimize marketplace dynamics, including pricing algorithms, supplier onboarding and management, and demand-supply balancing.
• Drive the development and implementation of a robust Sales and Operations Planning (S&OP) process that integrates demand forecasting, supply planning, and marketplace capacity.
• Establish and monitor key performance indicators (KPIs) across the entire supply chain and marketplace ecosystem, proactively identifying areas for improvement.
• Lead the development and refinement of sophisticated demand forecasting models that incorporate historical data, market trends, marketplace activity, and promotional plans.
• Collaborate closely with sales, marketing, and marketplace teams to ensure alignment of forecasts with business goals and marketplace dynamics.
• Implement rigorous forecast accuracy measurement and drive continuous improvement initiatives to minimize deviations and optimize resource allocation.
• Lead the extraction, analysis, and interpretation of complex datasets from various sources (ERP, CRM, marketplace platform, etc.) to identify actionable insights related to supply chain performance, marketplace trends, and operational efficiencies.
• Design and maintain advanced reporting dashboards and analytical tools to provide stakeholders with clear visibility into key metrics and performance drivers.
• Utilize advanced data modeling techniques (including advanced Excel, statistical software, and potentially database query languages) to simulate scenarios, assess impact, and inform strategic decisions.
• Present data-driven recommendations and insights to senior management to influence strategic direction and resource allocation.
• Develop and implement strategies for effective supplier relationship management across both direct sourcing and the marketplace.
• Establish clear performance expectations, monitor supplier performance against defined metrics, and drive continuous improvement through collaborative partnerships.
• Lead negotiations with key suppliers and partners to secure favorable terms and ensure reliable supply and service levels.
• Develop and implement robust supplier onboarding and management processes for the marketplace, ensuring quality, compliance, and performance.
• Lead the optimization of end-to-end logistics and fulfillment processes, encompassing warehousing, transportation, and delivery, to ensure cost-effectiveness and timely delivery for both direct orders and marketplace transactions.
• Evaluate and implement strategies to improve shipping efficiency, reduce transit times, and enhance the overall customer experience.
• Manage relationships with logistics providers and negotiate favorable contracts.
• Champion a culture of continuous improvement within the supply chain and marketplace operations functions.
• Identify and lead process improvement initiatives utilizing data analysis, Lean methodologies, and best practices to enhance efficiency, reduce waste, and improve scalability.
• Document and standardize critical supply chain and marketplace processes, ensuring clarity and consistency.
• Drive the adoption of technology and automation to streamline operations and improve accuracy.
• Develop and implement strategies to optimize inventory levels across the supply chain, balancing supply and demand to minimize holding costs and prevent stockouts.
• Utilize advanced inventory modeling techniques to simulate scenarios and assess the impact of policy changes.
• Drive initiatives to improve working capital efficiency within the supply chain.
• Build, mentor, and lead a high-performing team of supply chain and/or marketplace operations professionals.
• Foster strong cross-functional collaboration with sales, marketing, product, engineering, and finance teams to achieve shared objectives.
• Effectively communicate strategies, progress, and challenges to stakeholders at all levels of the organization.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field; Master's degree preferred.
• Minimum 7+ years of progressive experience in supply chain management, with significant experience in forecasting, data analysis, and process optimization.
• Demonstrated experience in managing and optimizing marketplace operations or similar multi-sided platform environments is highly desirable.
• Expertise in advanced Excel modeling, data manipulation, and statistical analysis. Proficiency with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights and strategic recommendations.
• Proven ability to influence senior management and drive strategic initiatives across organizational boundaries.
• Excellent communication, presentation, and interpersonal skills with the ability to effectively communicate complex information to both technical and non-technical audiences.
• Experience with ERP systems and advanced supply chain management software/marketplace platforms.
• Strong understanding of financial principles related to supply chain and inventory management.

Nice-to-haves

• Experience with SQL or other database query languages (e.g., Python, R).
• Deep knowledge of statistical modeling and forecasting techniques.
• Experience in the manufacturing industry, particularly with contract manufacturing or distributed manufacturing models.
• Experience with supply chain optimization tools and methodologies (e.g., network optimization, simulation).
• Experience in international supply chain and logistics.
• Experience with agile methodologies and project management tools.