Director, Business Systems & 80/20

Johnson Controls • Glendale, CA

1d

About The Position

About the Role: The Director, Business Systems & 80/20 is responsible for deploying and sustaining Johnson Controls’ 80/20 “front‑to‑back” operating system to improve profitable growth, simplify the business, and increase customer-facing and financial performance. This leader will drive a rigorous, highly data‑driven approach to identify where we have the greatest differentiation and value‑creation opportunities, focus resources on the critical few, and systematically reduce the cost/complexity/distraction associated with the “vital many.” This position leads the organization’s efforts to prioritize high‑value customers, products, and work types while reducing structural complexity that adds cost without adding customer value. This role orchestrates the full 80/20 operating system across business units including strategy, segmentation, simplification, commercial alignment, operational improvement, and capability building, ensuring sustained adoption and measurable financial impact. How you will do it: Strategy & Governance: Own the enterprise/BU 80/20 roadmap and governance model; build and run a repeatable monthly/quarterly cadence of reviews, decisions, and benefit tracking. Translate 80/20 analysis into executive-ready “where to play / how to win” recommendations and decision support. Partner with Finance, Commercial, Operations, and Product Management to embed 80/20 into annual planning, operating rhythms, and resource allocation. Support senior leaders in making clear, data-driven prioritization and de prioritization decisions. Analytics & Insight (Front-to-Back): Build segmentation of customers, products/SKUs, channels, regions, and work types using revenue, margin, cost to serve, working capital, service/quality, and operational metrics. Identify “focus zones” (the high-value 80) and “complexity zones” (the low value 20) and quantify financial/operational impacts of simplification and reallocation. Implement data driven decision-making processes and establish standardized analytical approaches and dashboards. Simplification & Performance Acceleration: Lead cross-functional initiatives to remove low-value complexity: portfolio/SKU rationalization, exception reduction, process standardization, and service model simplification. Drive measurable reductions in structural cost, unprofitable mix, exceptions, and working capital tied to complexity drivers. Ensure resources shift toward high-return customers, products, operations, and service tasks. Commercial & Customer-Facing Execution: Partner with Commercial leaders to align pricing, terms, service levels, and account coverage with customer value. Ensure priority customers receive differentiated attention, deeper problem-solving, and execution excellence. Support commercial teams in shifting sales motions and coverage to reflect segmentation insights. Operating System & Capability Building: Develop internal standards, training, toolkits, and coaching methodologies to build 80/20 “bench strength” across the organization. Facilitate workshops, leader working sessions, and cross-functional problem-solving events. Coach business-unit leaders to run their own 80/20 reviews and sustain gains over time moving from “projects” to an enduring operating system. What we look for: Bachelor’s degree in Engineering, Supply Chain, Operations, or related field; MBA preferred. 10+ years of experience in operational excellence, business transformation, commercial excellence, or strategy deployment in industrial, manufacturing, or service environments. Demonstrated track record of delivering hard financial outcomes (margin, cost, working capital) through cross-functional change. Strong analytical skills, including segmentation, profitability, and cost-to-serve analytics. Experience in environments where simplification and focus are strategic levers, ideally including 80/20 or similar front-to-back systems. Ability to influence senior leaders and work across matrixed environments. Comfort with both strategy and execution; able to operate from the C‑suite to the front line. Travel Requirements: 50%+ global travel as needed. Key Competencies: Executive facilitation and structured problem solving. Change leadership and the ability to drive adoption, not just analysis. Systems thinking that connects commercial, operational, and financial levers. Pragmatism, focus, and the backbone to say “no” to low-value work and make it stick. HIRING SALARY RANGE: $158,000 - $237,000. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Operations, or related field
• 10+ years of experience in operational excellence, business transformation, commercial excellence, or strategy deployment in industrial, manufacturing, or service environments.
• Demonstrated track record of delivering hard financial outcomes (margin, cost, working capital) through cross-functional change.
• Strong analytical skills, including segmentation, profitability, and cost-to-serve analytics.
• Experience in environments where simplification and focus are strategic levers, ideally including 80/20 or similar front-to-back systems.
• Ability to influence senior leaders and work across matrixed environments.
• Comfort with both strategy and execution; able to operate from the C‑suite to the front line.
• 50%+ global travel as needed.
• Executive facilitation and structured problem solving.
• Change leadership and the ability to drive adoption, not just analysis.
• Systems thinking that connects commercial, operational, and financial levers.
• Pragmatism, focus, and the backbone to say “no” to low-value work and make it stick.

Nice To Haves

• MBA preferred.

Responsibilities

• Own the enterprise/BU 80/20 roadmap and governance model; build and run a repeatable monthly/quarterly cadence of reviews, decisions, and benefit tracking.
• Translate 80/20 analysis into executive-ready “where to play / how to win” recommendations and decision support.
• Partner with Finance, Commercial, Operations, and Product Management to embed 80/20 into annual planning, operating rhythms, and resource allocation.
• Support senior leaders in making clear, data-driven prioritization and de prioritization decisions.
• Build segmentation of customers, products/SKUs, channels, regions, and work types using revenue, margin, cost to serve, working capital, service/quality, and operational metrics.
• Identify “focus zones” (the high-value 80) and “complexity zones” (the low value 20) and quantify financial/operational impacts of simplification and reallocation.
• Implement data driven decision-making processes and establish standardized analytical approaches and dashboards.
• Lead cross-functional initiatives to remove low-value complexity: portfolio/SKU rationalization, exception reduction, process standardization, and service model simplification.
• Drive measurable reductions in structural cost, unprofitable mix, exceptions, and working capital tied to complexity drivers.
• Ensure resources shift toward high-return customers, products, operations, and service tasks.
• Partner with Commercial leaders to align pricing, terms, service levels, and account coverage with customer value.
• Ensure priority customers receive differentiated attention, deeper problem-solving, and execution excellence.
• Support commercial teams in shifting sales motions and coverage to reflect segmentation insights.
• Develop internal standards, training, toolkits, and coaching methodologies to build 80/20 “bench strength” across the organization.
• Facilitate workshops, leader working sessions, and cross-functional problem-solving events.
• Coach business-unit leaders to run their own 80/20 reviews and sustain gains over time moving from “projects” to an enduring operating system.

Benefits

• This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
• This position includes a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director