Director, Business Strategy - eCommerce Discovery (Sam's Club)

Walmart•Bentonville, AR

1d•$110,000 - $220,000

About The Position

The Director of eCommerce Discovery is a senior eCommerce leader responsible for defining and executing the end-to-end vision, strategy, and roadmap for eCommerce and onsite discovery across Sam’s Club digital experiences. This role owns how Members find, explore, and engage with the assortment through personalization, AI and data-driven Member centric eCommerce experiences. This leader is responsible for driving long-term vision for personalized experience on eCommerce and has direct accountability for implementation of onsite AI applications and third-party integrations The Director partners closely with eCommerce, Product, Engineering, Design, Data, Marketing, and Operations to translate Member missions and business priorities into intelligent, relevant, and scalable discovery experiences. This leader plays a critical role in Sam’s Club’s FY27 strategy, leading the transformation to personalized, AI-driven, mission-based discovery while ensuring operational excellence, experimentation rigor, and measurable business impact.

Requirements

10+ years of experience in digital product, eCommerce, or platform leadership roles
5+ years of experience owning or leading discovery domains such as search, browse, category experiences, or personalization at scale
Proven ability to set vision and strategy and translate it into clear, executable roadmaps
Strong cross-functional leadership experience influencing Product, Engineering, UX, Data Science, and Marketing teams
Demonstrated success improving discovery engagement, add-to-cart, and conversion through relevance, personalization, and experimentation
Data-driven mindset with hands-on experience using analytics, testing frameworks, and performance metrics to inform decisions
Experience leveraging AI-driven discovery, personalization, or recommendation systems in a large-scale eCommerce environment
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area.
2 years’ supervisory experience

Nice To Haves

Leading a cross-functional team
Masters: Computer Engineering
Masters: Computer Science
Masters: Mathematics
Masters: Supply Chain
Masters: Transportation

Responsibilities

Strategic Thinking: Ability to define a clear discovery vision and translate it into executable, multi-year roadmaps aligned to business growth and Member value.
Ownership: Direct accountability for discovery outcomes including engagement, personalization utilization, browse performance, add-to-cart, and downstream conversion.
Execution Excellence: Proven track record delivering complex, high-impact discovery initiatives across search, browse, and personalization at scale.
Cross-Functional Influence: Exceptional stakeholder management skills with the ability to align Product, Engineering, UX, Data Science, Marketing, and Operations without direct authority while understanding / managing business tradeoffs.
Data-Driven Decision Making: Deep comfort using analytics, experimentation, and insights to prioritize work, measure impact, and optimize performance.
Technical & AI Acumen: Strong understanding of modern eCommerce discovery architectures, relevance systems, personalization platforms, and applied AI/ML (no coding required).
Member Obsession: Deep empathy for Member missions and a relentless focus on relevance, trust, and ease of discovery across every trip.

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).