Director, Business Process Optimization (Remote in Arizona)

Rocket Lawyer • AZ

123d • $158,868 - $268,675

About The Position

This role is responsible for maintaining subject matter expertise and leading Operational business process optimization through comprehensive process documentation, gap analyses and remediation planning/execution. This role acts as the subject matter expert across Operational functions serving as an internal resource for all Ops teams and representing Ops teams in cross functional efforts. The role manages third-party partners as needed, owns our Salesforce instance and roadmap, serves as the Ops Lead for product development initiatives and supports a team of administrators and project managers delivering scalable, efficient operational solutions.

Requirements

• 10+ years’ leading program management teams and large scale projects in a distributed organization.
• Ability to build trust, foster strong working relationships and collaboratively work with stakeholders of all levels.
• Clear and effective written and verbal communication skills.
• Strong organizational and program management skills.
• Demonstrated skill in delivering detailed, work-step level business process documentation.
• Strong work ethic, disciplined execution skills.
• Maintains unsurpassed attention to detail and command of business details.
• Capable of understanding technology and maintaining mastery of the business.
• Demonstrated experience synthesizing cross-functional business requirements into roadmap and managing timelines.
• Self-starter who enjoys problem-solving with little direct supervision.
• Experience leading teams through tight deadlines and complex initiatives.
• Strong Salesforce knowledge and at least 2+ years’ of hands on experience with both Service and Sales Cloud.

Responsibilities

• Own, maintain and create new detailed, complete end-to-end business process documentation for all Operational teams, partner teams, and their workflows, dependencies, deliverables, etc.
• Create and maintain gap analysis of existing Operational processes, policies, products and tools; lead cross-functional efforts to synthesize and drive remediation plans for each.
• Serve as Operational subject matter expert, demonstrating expert command of all business processes and associated tooling.
• Represent Operations in all cross-functional projects, effectively advocating to ensure all Operational business requirements are met.
• Manage 3rd party/external partners, ensuring deliverables meet/exceed expectations and cultivate strong supplier relationships.
• Own the Salesforce implementation used by our Support, Sales and Fulfillment teams, ensuring it is continually optimized.
• Develop and own delivery of the implementation roadmap.
• Engage with, augment and lead if necessary Product Development efforts to ensure business processes and tooling are effectively implemented.
• Work with appropriate resources to ensure perfect training curriculum and reference material is created.
• Effectively lead team of tool administrators and project managers delivering projects to optimize Ops.

Benefits

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees