Director-Business Process Innovation

About the position

This position will be responsible for leading and managing the continuous improvement efforts for multiple departments. This person will work closely with senior business leaders and partner to help bring greater efficiencies to the operations. In addition to conducting detailed analysis of current business processes, this position will manage the process redesign, implementation and change management efforts. The Director will gather information from employees through interviews, personal observation and focus groups. This role is eligible to participate in Zenith's hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the Woodland Hills, CA or Roseville, CA office on a weekly basis. Internal candidates can be local to any Zenith office.

Responsibilities

• Prioritize/groom the Backlog in alignment with business and stakeholder priorities.
• Interpret business needs for action by the IT Delivery Team.
• Communicate business value and review test results for acceptance.
• Partner with senior business leaders to understand challenges and define strategy for process improvement.
• Participate in department level activities such as roadmap planning and resource planning.
• Manage multiple, simultaneous process redesign projects.
• Work closely with internal teams and business process analysis contractors.
• Define continuous improvement methodologies to be rolled out corporate wide.
• Identify and recommend refinements to current business processes and technologies.
• Define and lead change management requirements and provide guidance to business leaders.
• Lead and document internal meetings to analyze business process challenges.
• Work closely with IT to identify and prioritize system improvements.
• Develop cost/benefit projections and performance measurement indicators.
• Regularly communicate with Internal Audit regarding impacted business processes.

Requirements

• Bachelor's degree required, or equivalent work experience.
• Experience in leading process implementation or design projects required.
• Strong project management skills.
• Ability to understand the big picture and resolve key issues.
• Experience meeting with users and stakeholders to analyze workflows.
• Excellent written and verbal communication capabilities.
• Strong analytical, problem-solving, and customer interaction skills.
• Excellent organizational skills with the ability to multi-task and meet deadlines.
• Technology proficiency and willingness to learn new applications.
• Experience with Microsoft Office and applications required.

Nice-to-haves

• Experience in insurance environment preferred.
• Some travel will be required.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)