Director, Business Operations Ecommerce - Marketplace Seller Risk and Compliance Communications

Walmart • Bentonville, AR

121d • $110,000 - $220,000

About The Position

Be part of the inspiring stories of entrepreneurs and merchants growing their businesses on one of the fastest-growing eCommerce platforms in the world. Walmart Marketplace is hiring a Director of Seller Risk and Compliance Communications to uphold our high standards and deepen trust with customers and third-party sellers. In this pivotal role, you'll develop and oversee a comprehensive compliance communication strategy. This includes educating sellers on our policies, guidelines, and standards, anticipating potential risks areas, preparing proactive communication plans for proactive compliance-related issues and evolving how we communicate policy updates, violations, and compliance requirements to sellers—empowering them to succeed on our platform.

Requirements

• 7+ years of experience leading issue, crisis, or compliance communications.
• B2B experience is a plus, but not required.
• Data-driven approach to decision-making, channel optimization, and marketing analytics implementation.
• Deep expertise in building holistic communication plans, including system-automated messaging.
• Strong leadership and partner relationship management skills.

Nice To Haves

• Master's degree in Merchandising, Site Operations, Business Management, or related area.

Responsibilities

• Lead communications on compliance guidelines, policies, standards, and enforcement, including system-automated and real-time messages.
• Develop effective strategies to ensure sellers understand and meet Walmart's requirements throughout their lifecycle.
• Define and optimize cross-functional workflows for urgent issue management and standard compliance communications.
• Evolve real-time and evergreen communication methods for policy changes, violations, and resolution pathways; establish success metrics and drive continuous improvement.
• Advise senior leadership and cross-functional partners to maximize seller compliance and support; serve as a subject matter expert and advocate for sellers and customers.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree