Director, Business Lending & Operations

Langley Federal Credit Union•Newport News, VA

7d•Hybrid

About The Position

Oversees Business Lending credit and operational functions, including underwriting, loan servicing, portfolio administration, and treasury management risk controls. Leads teams handling credit analysis, loan structuring, documentation, servicing operations, and member service resolution for commercial and business lending. Ensures consistent underwriting standards, operational efficiency, and effective portfolio monitoring. Manages treasury management risk for ACH, wires, and payment solutions. Develops scalable lending processes, oversees commercial lending technology platforms, and ensures accurate reporting and compliance with NCUA regulations.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or related field required. Master of Business Administration, Finance, or related degree preferred.
Eight to ten years of commercial lending experience, including underwriting complex C&I and commercial loan transactions, required.
Minimum 5 years of experience leading or managing credit, underwriting, or commercial lending operations teams.
Expert knowledge of commercial credit analysis, financial statement analysis, loan structuring, and covenant design required.
Understanding of treasury management services and associated operational risk controls preferred.
Advanced knowledge of commercial lending technology platforms, including loan origination and servicing systems.
Comprehensive understanding of regulatory requirements governing commercial lending within a credit union environment, including NCUA guidance.
Strong organizational and leadership skills with the ability to manage multiple priorities and deadlines.

Nice To Haves

Master of Business Administration, Finance, or related degree preferred.
Understanding of treasury management services and associated operational risk controls preferred.

Responsibilities

Hires, develops, and manages staff responsible for commercial underwriting, credit analysis, loan servicing, treasury management, and commercial lending operations, and provides senior oversight of underwriting and credit structuring for complex C&I, CRE, and business lending transactions, including covenant design, collateral structures, and financial analysis.
Establishes and maintains underwriting standards, credit policy & procedures, and operational controls to ensure sound lending practices and regulatory compliance, as well as quality control over credit memos, loan approvals, annual reviews, covenant tracking, and borrower financial monitoring.
Oversees the commercial loan pipeline from intake through underwriting, approval, closing, and servicing, ensuring efficiency and timely execution, and directs all loan servicing and portfolio administration activities, including financial statement collection, covenant compliance monitoring, and portfolio risk reporting.
Oversees operational processes related to loan documentation, closings, post-closing review, and system boarding.
Provides oversight of treasury management risk controls for business services, including ACH, wire transfers, and other payment solutions.
Monitors the quality of the commercial loan portfolio, including risk rating migration, policy exceptions, past due loans, and credit performance trends, and develops and maintains appropriate risk rating and profitability matrix tools in partnership with Finance and executive leadership expectations.
Ensures accurate and timely regulatory and internal reporting, including portfolio analytics and NCUA-related reporting requirements.
Leads initiatives to improve commercial lending processes, systems, and technology, including loan origination and servicing platforms.
Manages intake processes and ensures strong service standards for business members, including resolution of complex service or operational issues.
Identifies emerging credit or operational risks and escalates issues to the department Vice President as appropriate.
Assists with leadership of the Business Lending department in the absence of the Vice President.

Benefits

affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.