Director, Business Insights - Operations Business Lines (Claims/Field Underwriting/Servicing)

Nationwide Mutual Insurance-posted 3 days ago
Full-time • Director
Columbus, OH
5,001-10,000 employees
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If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Purpose and Goals Lead a team of Business Insights professionals focused on operations business lines (Claims/Field Underwriting/Servicing), ensuring consistent delivery of high-quality insights and recommendations. Translate complex data into strategic guidance for leadership, influencing business direction and performance. Champion the development and adoption of analytics tools, dashboards, and performance frameworks across Operations business lines (Claims/Field Underwriting/Servicing). Collaborate with cross-functional analytics leaders to integrate insights into broader transformation initiatives. Maintain a forward-looking view of industry trends, emerging risks, and innovation opportunities. We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you! As a Director, Business Insights, you’ll lead a team responsible for extracting and manipulating internal and external data through R/SAS/SQL/Python, performing diagnostic and inferential analysis, investigating complex business concerns using data, technical techniques, analysis or visualization techniques, and communicating key findings to business partners. Your focus will be for your team to maximize and effectively communicate insight gained from internal and external data to ensure that business executives are making decisions in an optimally informed way. And we’ll count on you to establish, grow, and evolve relationships with the business to maximize effectiveness.

  • Provide strategic oversight and direction for business insights across multiple Operations business lines (Claims/Field Underwriting/Servicing), ensuring alignment with organizational goals.
  • Guide the development of performance management systems, including performance conversations, emerging trend identification, and providing data-driven insight.
  • Review and develop insights from team to inform executive-level decisions and strategic planning.
  • Foster a culture of analytical excellence, continuous improvement, and innovation within the team.
  • Partner with Advanced Analytics and Enablement to ensure cohesive analytics strategy.
  • Represent the Business Insights function in executive forums, steering committees, and strategic initiatives.
  • Builds and maintains relationships and serves as a trusted business advisor to business executives, clients, internal risk partners and others.
  • Creates partnerships across the company to ensure methodologies and assumptions used are aligned with corporate practices.
  • Leads team performing data analysis and modeling on extracted data sets to craft, package and communicate actional insights and recommendations to business partners and executives.
  • Directs team responsible for crafting, packaging and communicating internal/external insights to business partners.
  • Ensures that insights are positioned to be action oriented.
  • Plans and advises team regarding work which may span more than one project or focus area.
  • Owns the development of the scope, risk/control matrix, project timelines and assignments.
  • Drives the development of strategies for the business unit.
  • Influences business executives to understand.
  • Directs the team to align and deliver analysis that supports business objectives and priorities.
  • Leads team in building business intelligence through tools such as R, Python, SAS, SQL, Tableau, etc.
  • May lead training on report preparation and data base access.
  • Leads training on analysis, problem solving, and statistical inferencing.
  • Leads a portfolio of special projects for both team members and members from other departments.
  • Contributes to the continuous improvement of department processes through ongoing initiatives.
  • Leverages statistical inferencing when conducting analysis.
  • Communicates significance in findings when working with business partners.
  • Manages associates, including performance, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
  • Serves as a subject matter expert for business executives in the intake and prioritization of data reporting and advanced analysis work.
  • May perform other responsibilities as assigned.
  • Proven leadership in analytics or business insights, with a strong understanding of Operations business lines (Claims/Field Underwriting/Servicing) and data strategy.
  • Expertise in performance measurement, trend analysis, and strategic reporting.
  • Proficiency in SQL, Tableau, and predictive modeling techniques.
  • Strong executive communication skills, including the ability to distill complex data into clear, actionable insights.
  • Ability to manage and develop high-performing teams, fostering collaboration and professional growth.
  • Deep understanding of Operations business lines (Claims/Field Underwriting/Servicing) industry benchmarks, regulatory trends, and competitive intelligence.
  • 10+ years of business insights, with significant exposure to the Operations business lines (Claims/Field Underwriting/Servicing)
  • 5+ years in a leadership role managing analytics professionals or cross-functional teams within Operations business lines (Claims/Field Underwriting/Servicing) or Operations analytics.
  • Demonstrated success in driving strategic initiatives through data and insights.
  • Experience working with senior executives and influencing enterprise-level decisions.
  • Proven experience managing large-scale Operations business lines (Claims/Field Underwriting/Servicing) projects, including planning, execution, and stakeholder engagement.
  • Undergraduate studies in computer science, management information, business, mathematics or related field with post-graduate studies preferred.
  • Typically, 10 or more years of experience in data extraction, data manipulation, prescriptive analysis, and data visualization.
  • Experience with advanced statistical techniques such as predictive analytics.
  • Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to build understandable and relevant measures.
  • Leadership experience required.
  • Advanced knowledge of business policies and procedures, customer service concepts and practices.
  • Demonstrated understanding of and working knowledge to build and maintain ad hoc and standard analyses, including data visualization, predictive modeling and business intelligence tools.
  • Ability to conduct extraction of data for functional and operational measurement.
  • Strong communication skills for interactions with others.
  • Ability to understand business processes and the data produced by them.
  • Ability to understand functional and operational measurement needs, analyze data requests, and interpret business problems into solutions.
  • Ability to work under tight time constraints.
  • Capable of developing distinctive and understandable data visualizations.
  • Professional experience in insurance, financial services or a related industry preferred.
  • medical/dental/vision
  • life insurance
  • short and long term disability coverage
  • paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
  • nine paid holidays
  • 8 hours of Lifetime paid time off
  • 8 hours of Unity Day paid time off
  • 401(k) with company match
  • company-paid pension plan
  • business casual attire
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