Director, Business Contracts

Fidelity • Greenwood Village, RI

3d • $90,000 - $150,000 • Hybrid

About The Position

In this role you will develop strong relationships with institutional clients and build internal working relationships with Fidelity personnel in support of existing and new business contract negotiation.

Requirements

• College degree preferred
• 7+ years of Relationship Management, Client Service, Implementation Project Management experience; preferably within Retirement/401K/Benefits industry.
• FINRA SIE, Series 7, and 63 required; may be obtained in role
• Benefits/outsourcing experience
• Comprehensive time management skills
• Understanding of exception management processes and overall contract negotiation strategy
• Ability to build effective relationships, influence outcomes and drive decisions with key internal and external contacts
• Proven capability to successfully meet deadlines and work in a fast-paced environment
• Strong oral and written presentation skills
• Strong communication and facilitation skills with ability to describe and solve issues using clear, simple terms
• Outstanding meeting facilitation and management skills
• A solid working knowledge or understanding of the Fidelity organization and Fidelity’s vast array of products, services, business solutions and structure
• Strong attention to detail and organizational skills
• Demonstrated time management skills
• Flexibility and positive team attitude
• Product domain knowledge (e.g., Defined Contribution, Defined Benefit, Health and Welfare)

Responsibilities

• Serve as the primary point of contact, both internally and externally, to manage business negotiations and contract processes with clients, external search consultants, procurement, and legal counsel
• Responsible for oversight of the client contracting process for new business, rebids, and renewals; ensuring completion within required deadlines
• Participate in strategy discussions with Managing Directors (MD) and Retention Executives (RE) on client rebids and renewals and with Account Executives (AE) on new sales opportunities
• Initiate and facilitate contracting kick-off meetings to confirm timeline, strategy, deliverables, and deliverable owners
• Consult with the Sales team, Retention team, and/or Managing Director in the development of business schedules and terms for the contract
• Work collaboratively with clients, Fidelity Legal Contracts team and internal business partners during contract negotiations in order to develop creative, flexible and integrated contract solutions
• Mitigate contractual risk to the firm while maintaining overall client satisfaction with contracting process
• Maintain overall responsibility for the development, negotiation, resolution of related issues, and final business schedules and terms for the contract
• Seek solutions for service delivery & performance guarantees (SLAs) based on client requests during the contracting process
• Understand and be able to articulate Fidelity pricing models and fee levers
• Responsible for all contract deal tracking, time tracking, and reporting within Salesforce®
• Ensure contract decisions are supported by standard or approved exceptions for service model, SLAs, pricing, and terms
• Manage the contract exceptions escalation process and present requests to Fidelity senior leaders
• Identify areas for contract process improvement or redesign and implement changes

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Director