Director, Business Banking Analytics

American Express•New York, NY

1d•Hybrid

About The Position

You Lead the Way. We’ve Got Your Back. With the right backing, businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague is able to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. Overview of the Business: Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth. How will you make an impact in this role? The Director, Business Banking Analytics will lead a global team in deploying analytics to drive growth and customer engagement across the American Express Business Banking portfolio. This critical role will serve as a key partner to Business Banking Product leadership, delivering data-driven insights that inform product strategy, enhance engagement and retention, drive feature adoption, and strengthen cross-product integration across the banking portfolio. This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.

Requirements

Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies
Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance
Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights
Good understanding of banking economics and performance drivers with proven success in driving business results via strategic analysis.
Team player with proven ability to influence and collaborate with others across all levels of an organization
Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization
Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation
Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
Bachelor’s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)

Nice To Haves

At least 9 years of relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus
Advanced degrees preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis

Responsibilities

Translate business problems and lead analytical workstreams that inform product strategy, customer growth initiatives, retention, and money movement optimization leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis
Lead strategy and execution for creation of business banking transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure
Oversee end to end Business Banking performance reporting, including defining, forecasting, and measuring key performance metrics
Model business impact of banking product features and advise senior leadership on product roadmap decisions
Design, launch, and measure tests to drive product engagement, increasing deposits and primary account usage; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist
Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities
Serve as subject matter expert for business banking portfolio performance, leading regular product performance reviews for banking leadership
Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities
Provide leadership and coaching to a team of high-performing analytics colleagues as well as the analysts and managers on the broader Analytics team in areas such as application of advanced analytical concepts, test design, and effective presentation

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities