Director, Business Automation P&C Insurance (remote)

Crum & Forster • Morristown, NJ

5d • Remote

About The Position

Crum & Forster is seeking a Director of Business Automation to lead the strategy, delivery, and governance of automation and AI solutions that solve real business problems and drive operational efficiency across our Property & Casualty operations. This leader will oversee a small team of developers and analysts, partner closely with underwriting, claims, operations, IT, compliance, and procurement, and scale BOTs and AI capabilities (e.g., RPA, intelligent document processing, conversational AI, and advanced analytics) that enhance speed, quality, compliance, and customer experience.

Requirements

• Bachelor’s degree or equivalent in a relevant field (business, operations, information systems, engineering) required; advanced degree preferred.
• 10+ years in insurance operations, technology, or product; 5+ years leading automation/RPA/AI teams.
• Hands-on experience delivering BOTs and AI solutions at scale (RPA, IDP/OCR, NLP/LLMs, conversational AI, analytics).
• Extensive knowledge of Property & Casualty insurance operations.
• Familiarity with insurance core systems and integrations; experience with APIs/microservices helpful.
• Knowledge of business architecture (capability maps, value streams, service blueprints), model governance, MLOps, and data privacy/security practices.
• Experience with agile delivery, Lean Six Sigma, process mining, and value tracking.
• Outstanding written and verbal communication skills; able to translate complex technical concepts into business value.
• Strong interpersonal skills; effective stakeholder and vendor management.
• Strong organizational skills; able to manage multiple priorities and deliver in a fast-paced, high- performance environment.
• High degree of accuracy, attention to detail, and a strong sense of urgency.
• PC proficient with Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• Experience in commercial and/or executive/professional lines is desired.
• Relevant certifications (e.g., PMP, Scrum, Lean Six Sigma, UiPath/AA/Blue Prism, AWS/Azure/GCP) are a plus.

Responsibilities

• Leadership: Supervise, mentor, and manage a small group of developers. Maintain strong relationships with internal customers, external partners, and key stakeholders. Coach and mentor Managers, Specialists, and Analysts. Establish and communicate a clear automation strategy, roadmap, and operating model aligned to business goals. Foster a culture of innovation, collaboration, and continuous improvement.
• Financials: Own yearly budgeting for automation initiatives, platforms, and vendors. Monitor monthly expenses, track variances, and ensure disciplined financial management. Build and maintain business cases (ROI, payback, value realization) and report on benefits realization.
• Operations and Delivery: Develop goals and initiatives that support the broader business strategy. Identify, prioritize, and deliver automation use cases across underwriting, policy servicing, claims, billing, finance, and compliance. Drive continuous improvement opportunities for processes, procedures, and strategic goals; lead process re-engineering where needed. Manage cross-functional projects with multiple departments; run agile ceremonies, manage backlogs, and ensure timely delivery. Be results-oriented; define KPIs and measure success (e.g., cycle-time reduction, straight- through-processing rates, error reduction, SLA adherence, cost-to-serve, customer satisfaction). Apply a strong understanding of Property & Casualty insurance operations and regulatory requirements to design compliant automation solutions. Maintain an innovative mindset to create new and effective solutions leveraging RPA, IDP/OCR, NLP, LLMs, and analytics. Use analytical skills to interpret data and generate insights that inform prioritization, design, and ongoing optimization. Manage vendor relationships; partner with procurement on selection, contracting, SLAs, and performance management. Oversee platform reliability, monitoring, and ongoing support; establish production runbooks and incident response.
• Technology, Data, and Governance: Own the end-to-end automation lifecycle: discovery, design, build, test, deploy, monitor, and optimize. Implement and scale core technologies (e.g., UiPath/Automation Anywhere/Blue Prism; intelligent document processing; model APIs; conversational AI; integrations). Coordinate integrations with policy administration systems, rating engines, data warehouses/lakes, and enterprise tools. Establish AI and model governance (documentation, validation, monitoring, retraining), and ensure compliance with data privacy, security, explainability, and bias testing standards. Create standards, playbooks, and reusable assets to accelerate delivery and ensure quality.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees