Walgreens Boots Alliance-posted 9 months ago
Remote • Riverwoods, IL
Health and Personal Care Retailers

Responsible for leading strategy and operational excellence for the BioPharma enterprise that will generate data-driven actionable insights that create customer and patient value impact in support of our clinical trials and biopharma commercial services. This role involves the oversight and responsibility for implementing biopharma product and services by providing knowledge and actionable insights to drive objective, evidence-based decision making to support the business' top line growth and revenue and helping create strategic insights during the pre-sales process. The position requires strong leadership, strategic thinking, and excellent communication skills, along with strong domain expertise in biopharma data and analytics. Strengthen cross-functional work group relationships to drive execution of patient recruitment and Real-World Evidence (RWE) product implementation outcomes. This role will collaborate closely with Biopharma Senior Leadership Team (SLT) and vendor partners to ensure smooth implementation and coordination of high priority initiatives. Primary responsibilities include designing future state process optimization and integration models that reinforce Walgreens Biopharma product excellence in the marketplace. This role will serve as a key leader of the biopharma enterprise which will require the individual to demonstrate experience in large scale client success and enterprise leadership practices in the biopharma sector.

  • Lead the planning and execution of RWE/PRR/Insight Product distribution to biopharma clients to support sales pipeline targets.
  • Interact frequently with client business and technical points-of-contact to organize project plans and mobilize the master client onboarding operating model to ensure a successful experience.
  • Support quarterly senior leadership planning sessions and play a key role in assessing business performance and risks heading into each client engagement.
  • Establish a sound relationship with Commercial team members to articulate operational model details for Insight/RWE product proposal responses.
  • Exemplify operational know-how to secure client confidence early in addressing and swiftly resolving critical implementation issues.
  • Establish a reputation to serve as the primary go-to subject matter expert for product operations and implementations for Walgreens commercial teams.
  • Frequently communicate to manage internal and client expectations around product onboarding timelines and new user support needs.
  • Demonstrate experience in complex project management concepts, executive stakeholder management, problem resolution techniques with a focus on product deployment excellence.
  • Effectively communicate to orchestrate client needs with product capabilities to support decision making across pre- and post-implementation phases to generate the best client success outcomes.
  • Work alongside client points-of-contact to uncover new growth opportunities and collaborate with Biopharma product teams to establish a future release roadmap to prioritize and mobilize on new product expansion opportunities.
  • Develop operational excellence measurement systems with corresponding core KPIs to provide business unit and account-level performance views to biopharma leadership members.
  • Drive maturation of the client onboarding process for Biopharma projects and products particularly in data and insight services and RWE services.
  • Ensure billable and sales target goals remain on schedule and delivery risks are escalated through proper channels promptly.
  • Mentor and develop execution staff through training, development opportunities, and performance management processes in alignment with Walgreens 4C values.
  • Bachelor's degree and at least 8 years of experience or High School/GED and at least 11 years of experience.
  • Proficiency in product execution, project management, biopharma RWE/commercial operations, implementing data/analytics applications to external audiences, partnership formation, process mapping, stakeholder management, and client success strategies.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
  • Expert understanding of biopharma R&D and Drug Commercialization lifecycles with experience working with large biopharma clients and CROs.
  • Experience developing strategic initiatives which align with business goals and budget.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience leading cross-functional teams in a direct reports arrangement and/or matrix organization.
  • Experience interacting and influencing others at the executive level.
  • Experience creating opportunities and leading initiatives that impact ROI and/or an organization's profitability.
  • At least 5 years of experience contributing to financial decisions in the workplace.
  • At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
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