Director, Beauty Business Operations Lead

Gap Inc.

94d

About The Position

As the Beauty Business Operations Lead, you will serve as the operational backbone of our newly launched Beauty division, a strategic growth initiative within our organization, leveraging our iconic brand portfolio and omnichannel retail capabilities. In this role, you will drive business cadence, cross-functional alignment, and performance reporting to ensure seamless execution across merchandising, marketing, digital, store operations, and supply chain. You will be instrumental in shaping the operational strategy and enabling the division’s aggressive growth trajectory.

Requirements

• 10+ years experience in retail, beauty, consumer goods or management consulting with a focus on business operations or strategy.
• Success in launching and scaling new business units or brands.
• Inspirational leader with a collaborative mindset.
• Strong strategic thinking and business planning skills.
• Operationally rigorous with a track record of excellence.
• Deep empathy for the customer and passion for experiences.
• Exceptional communication and stakeholder management skills.
• Excellent communication, analytical thinking, and project execution skills.
• Deep understanding of global workplace operations and integrated security programs.
• Adept in using digital workplace platforms and physical security technologies and applying technical solutions effectively in fast-paced, high-growth environments.
• Passion for creating safe, efficient, and engaging workspaces that reflect company values.

Responsibilities

• Lead and manage the operating rhythm of the Beauty division, including business reviews, planning cycles, and performance tracking.
• Drive cross-functional alignment across merchandising, marketing, digital, store operations, and supply chain teams.
• Develop and maintain dashboards, scorecards, and reporting tools to monitor KPIs and business health.
• Translate strategic goals into actionable plans and ensure timely execution.
• Identify and resolve operational bottlenecks to enable speed and agility.
• Champion process improvements and scalable systems to support growth.
• Support the launch and scaling of high-volume retail concepts.
• Facilitate communication and collaboration across teams.
• Act as a central point of contact for operational updates and escalations.
• Ensure operational excellence across both physical and digital channels.

What This Job Offers

• Number of Employees: 5,001-10,000 employees