Director, Banking Contact Center
First National Bank Of Omaha•Omaha, NE
440d•$108,552 - $184,539
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About The Position
The Site Director for the Banking Contact Center at First National Bank of Omaha is a senior leadership role responsible for overseeing the operations of a contact center location. This position focuses on ensuring optimal performance, efficiency, and customer satisfaction while managing a team of managers who supervise frontline call center agents. The role involves implementing strategic initiatives, maintaining operational excellence, and fostering a positive work environment.
