Director (AVP) - Mutual Fund Services Operations

Morgan Stanley • Boston, MA

17d • $80,000 - $115,000

About The Position

We're seeking someone to join our team as a Team Supervisor in Investment Management Operations to support the Team Manager in overseeing the Mutual Fund Services call center functions and team development, with a primary focus on providing exceptional service to our mutual fund clients. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Supervisor position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What you'll do in the role:

Requirements

• Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose
• Prepared to challenge the status quo, raise concerns and/or needs of their team members
• Ability to pitch communication appropriately according to the audience and demonstrate active listening skills
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model
• FINRA licenses preferred within first year: SIE and Series 7
• Excellent problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• At least 4 years relevant experience would generally be expected to find the skills required for this role

Responsibilities

• Serve as the primary supervisor within specific line or project area with accountability to associated risks
• Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments
• Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager
• Evaluate call quality, and monitor service levels, workloads, and staffing schedules to ensure optimal service delivery
• Handle escalated shareholder and intermediary requests, offering solutions for complex financial transactions, account registration issues, and exceptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees