Director (AVP) - KYC Services Operations

Morgan Stanley•New York, NY

3d•$82,000 - $133,000

About The Position

We're seeking someone to join our team as an ambitious and detail-oriented Director to join our KYC Services Team. In this position, you will play a key role in driving and executing strategic initiatives across the CORD DDR (Data and Document Refresh) Program. As a Level 2 escalation team, you will be responsible for managing escalations related to the refresh program. You will work closely with the Business Control Units, Sales, Global Financial Crimes, Legal and Compliance, and the KYC Refresh team to contribute to the success of the Regulatory Refresh program. The ideal candidate will have a demonstrated history of excellence, embrace significant responsibilities and stay current with Fincen regulations as they pertain to KYC, Sanctions and AML. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What you'll do in the role:

Requirements

A minimum of 5-7 years' experience in KYC / AML
A minimum of 7-10 years' industry experience
College/University degree or equivalent with a business focus and relevant/proven experience
Exceptional problem-solving skills: ability to independently assess and identify plans for resolution
Exceptional quantitative and analytical skills
A strong work ethic, with keen attention to detail, and a collaborative, team-oriented mindset
Exceptional organizational skills: ability to multi-task and prioritize accordingly
Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely
High proficiency in Microsoft Excel (VLOOKUP, pivot tables) and PowerPoint
Strong ability to manage and analyze large data sets
Ability to manage multiple projects and competing priorities in a fast-paced, deadline-driven environment.

Responsibilities

Review and enrich the client remediation population
Prepare KYC files highlighting cases that are breeching SLAs to present to our stakeholders and senior management
Create and maintain regular communication channels with stakeholders to provide updates and gather feedback.
Host weekly calls to highlight potential risks to the Business Control Units
Provide guidance and oversight to the KYC Refresh team responsible for contacting external clients to obtain refreshed AML data and documents
Troubleshoot cases and collaborate on solutions
Interact with subject matter experts to develop FAQs and standard responses to common themed queries
Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed
Prioritize, track and consolidate escalations in an organized and concise manner
Review cases before handover to Business Control Unit for assessment
Stakeholder Management Serve as a key point of contact for internal stakeholders on regulatory matters, demonstrating professionalism, expertise, and a deep understanding of the DDR program
Risk Management Proactively identify, assess, and prioritize potential risks across all phases of the DDR program
Process Improvement and Analysis Analyze and optimize operational processes to assess areas for improvement and efficiency
Focus on transformation and automation to improve efficiency
Facilitate and support the planning and execution of comprehensive change management strategies to ensure seamless transitions and successful adoption of project rollouts.