Director Automation & Analytics

Adventist Health • Maitland, FL

104d

About The Position

Responsible for providing leadership to deliver actionable analytical insights that drive targeted operational improvement and develop automations to enhance efficiency and financial performance across the organization's Revenue Cycle for both Acute operations and the Physician Billing. This role partners with corporate Revenue Cycle leaders and Divisional Revenue Cycle leaders to improve the execution of Automation and Analytics functions and support other strategic priorities. The role ensures the successful design, implementation, and maintenance of scalable automation technologies and robust analytics platforms. This position requires experience in a large, complex, matrix organization with proven leadership and a track record of leading large projects with varying stakeholders.

Requirements

• Bachelor's Degree
• 5+ Leadership Experience
• Broad understanding and experience within hospital and physician operations in an integrated health system
• Purposeful and results oriented
• Strong leadership and interpersonal skills to organize, develop, manage, and motivate teams
• Strong problem-solving, decision-making, administrative, and time management skills
• Ability to respond to change and opportunity with agility
• Advanced communication skills to develop cross-functional relationships across the organization to tie the support and improvement functions across end-to-end Revenue Cycle
• Ability to inspire high performance and foster a climate of collaboration and continuous learning
• Ability to build trust and relationships, remove barriers, and achieve consensus effectively in a large and complex matrix organization
• Ability to manage projects and teams to communicate expectations and deliver results in the form of implementable automations, insightful dashboards, and other special projects
• Proficient in MS Office (Word, Excel, PowerPoint, Visio, Project, Outlook)
• Knowledge of automation and analytics technologies, systems, and vendors’ capabilities and best practices
• Ability to interpret technical system requirements and languages and bridge that understanding with Revenue Cycle leaders
• Working knowledge of analytic tools such as Qlikview, PowerBI, or other similar tools
• Familiarity with Automation-related languages, knowledge and skills (e.g., UiPath, Automation Anywhere, Power Automate, MS Power Platform, SQL (T-SQL, PL-SQL or similar), jQuery, JavaScript)

Nice To Haves

• Master's Degree
• Project Management skills and / or certifications
• Epic EMR certifications in related areas
• Revenue Cycle certifications, such as the Certification in Healthcare Financial Professional (CHFP)

Responsibilities

• Oversees the Analytics team to develop and maintain data analytics and reporting tools that enables early detection of operational risks as well as performance gaps, and supports data-driven decision making for Revenue Cycle leaders at all levels across the enterprise.
• Oversees the execution and implementation of Revenue Cycle strategic initiatives involving robotic process automation (Automation) and AI.
• Establishes realistic internal SLAs and Key Performance Indicators for relevant support functions; sets clear, compelling goals for the Analytics and Automation team leaders, and holds them accountable for performance, cultivating the climate for open and frequent communication.
• Serves as a liaison between Revenue Cycle functional area teams and executive leadership to help conceptualize and translate in-depth data analysis into actionable business insights.
• Responds to escalations of key issues from the Automation and Analytics teams and collaborates with team members to identify resolution and alternative plan of action.
• Fosters collaboration between Automation and Analytics teams with the broader PI and Business Support department.
• Ensures alignment of Automation and Analytics teams with the broader Revenue Cycle and enterprise strategic objectives.
• Follows, shares, and incorporates automation related market innovation and trends in alignment with leading Revenue Cycle practices.
• Other duties as assigned.

Benefits

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees