Director, Auto Delivery/Subscription Program

Vitamin Shoppe Industries-posted 3 months ago

$170,000 - $180,000/Yr

Full-time • Senior

Secaucus, NJ

5,001-10,000 employees

Merchant Wholesalers, Nondurable Goods

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The Director, Auto Delivery Program will lead the strategic growth and operational excellence of our subscription-based Auto Delivery Program. This role is responsible for significantly scaling the program, enhancing customer experience, and driving retention and revenue. The ideal candidate will bring deep experience in managing large-scale subscription programs and possess a strong understanding of customer lifecycle management, analytics, and cross-functional collaboration.

Develop and execute a growth strategy to expand the Auto Delivery Program's reach and impact.
Lead program operations, including performance tracking, customer engagement, and process optimization.
Collaborate with digital, marketing, merchandising, IT, and store operations to align initiatives and drive adoption.
Oversee program enhancements, including personalization, promotions, and technology upgrades.
Develop and present regular reports on program performance, forecasts, and strategic recommendations to senior management and stakeholders.
Continuously assess and improve operational processes related to the subscription program to drive efficiency and scalability.
Manage and mentor a direct report, fostering a high-performance culture.
Report regularly to the VP, Stores on program performance, opportunities, and strategic direction.

5-8 years program or product management with a focus on subscription-based business models.
Proven experience facilitating or managing large cross-functional teams to coordinate all activities required to go to market to achieve desired business and financial goals.
Strong analytical skills and experience using data to drive decisions.
Experience as a project manager rolling out dynamic e-commerce and/or subscription business models.
Ability to lead, as well as engage in execution and processes is required.
Excellent leadership, communication, and cross-functional collaboration skills.
Ability to think strategically while managing day-to-day operations.
Experience in retail, e-commerce, or consumer goods preferred.

Competitive wages and benefits

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