Director, Associate Membership

Mortgage Bankers Association•Washington, DC

32d•$115,000 - $125,000•Hybrid

About The Position

As the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable resource is our employees. MBA prides itself on sourcing top talent from all fields and is committed to investing in a culture where communication is essential, diverse voices are encouraged, and embrace inclusion for all. Competitive salary and benefit packages including Medical, Dental, and Vision. Hybrid work schedule that supports work-life balance Professional development opportunities If you are looking for a career-defining opportunity, share similar values, and are ready to make a difference in the real estate finance industry, look no further. Apply today! Position Summary: The incumbent plans and implements all aspects of MBA’s Associate Membership program. Incumbent implements sales strategies and marketing communications for membership recruitment efforts, develops and directs new member onboarding efforts, leads administration and tracking efforts for Associate Member benefits, and manages dues collection, development of new benefits, and other membership retention efforts as part of membership team.

Requirements

Bachelor’s degree required or a minimum of seven (7) years industry knowledge, specific member relations and/or outreach background required.
Must possess excellent communication skills, both verbal and written, as well as interpersonal skills.
Must also be self-directed but highly team-oriented and capable of working with senior level executives.
Some travel required.

Nice To Haves

Industry contacts/relationships and demonstrated project management experience strongly preferred.

Responsibilities

Serve as the primary executive for engaging MBA’s top level (Premier and Select) Associate Members, which includes approximately 220 companies (“the portfolio”), by building relationships with key contacts and company leaders to better understand and support their business efforts.
Develop and execute sales strategies to grow Associate Membership, including prospect identification, marketing outreach, meetings and calls with prospects, and sales pipeline tracking.
Identify and understand the issues and challenges of companies in the portfolio and implement strategies to educate key portfolio contacts on membership level specific benefits, including working cross-organizationally to ensure all documented benefits are being provided in an accurate and timely manner. Track all benefit management activities and provide regular reports to MBA leadership.
Implement new member engagement strategies for Associate Members. Identify gaps in engagement and outreach and work with MBA leadership to expand and enhance initiatives in these areas.
Identify and utilize opportunities at MBA events to meet with potential or existing members to foster engagement with MBA.
Actively cross-promote MBA opportunities (i.e. sponsorships, advertising and exhibits) to current and prospective Associate Members and work with MBA conference, sponsorship and advertising staff on these efforts.
Ensure the CEO/leadership of Premier level members are personally invited to designated MBA leadership events as included in their benefits.
Monitor and respond to changes in key member company leadership positions, conduct outreach and communicate those changes internally at MBA.
Manage the Vendor Marketplace to maximize vendor engagement, support members in updating their profiles during annual audits, and collaborate on ongoing improvements to enhance end-user usability.
Develop an ongoing understanding of the real estate finance environment and the role of the trade association in serving the mortgage industry as it relates to these functions.