Director Assistant - US Consumer & Digital Technology

American Express • New York, NY

140d • $130,000 - $205,000

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance.

Requirements

• Proven track record to take sophisticated technical information and translate it into clear communications (presentations/memos) for a variety of audiences
• Proven ability to navigate effectively and efficiently within large, complex organizations
• Demonstrated ability to drive strong results, think strategically and globally
• Ability to juggle multiple tasks, with excellent organization skills and careful attention to detail
• Proven work experience within areas such as Technology, Project Management, and / or CEG (Human Resources)
• Experience with CEG processes and / or familiarity with American Express business groups preferred
• Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment
• Passion, energy, personal accountability and a desire to learn and grow as a leader
• Excellent judgment with high integrity and ability to manage confidential information
• Outstanding interpersonal / relationship building, oral and written communication skills
• Solid analytical and financial competence
• A standout colleague who is able to build consensus and work across a large and complex organization
• Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
• Demonstrated ability to remain calm under pressure and be flexible and communicative when faced with changing priorities
• Engineering background and/or experience a plus
• Typically holds a Bachelor's or Master's Degree (or has equivalent work experience)

Responsibilities

• Manage business planning, meeting strategy, and operational processes on behalf of the EVP office
• Organize and facilitate leadership meetings, calls and forums
• Plan content & agendas and manage follow-ups for meetings involving EVP and broader leadership team
• Coordinate office operations and ensure the seamless delivery of Technology and AXP information requests
• Create good working relationships across the organization to improve information sharing, problem solving and idea generation for key business issues
• Seek out and implement standard methodologies and industry trends which can be used to increase organizational efficiency and quality
• Act as a force multiplier / delegate when needed e.g. delegated EVP responsibilities
• Lead goal-setting and measurement process for the EVP team
• Lead end-to-end creation of impactful and comprehensive communications / presentations for key business reviews with senior management
• Accelerate executive decision-making by conducting ad hoc analysis, research, and data collection
• Create structures for organizing and presenting information
• Minimize fire drills through meticulous planning
• Run major annual talent management processes in close coordination with CEG, e.g. talent assessment and year-end performance management

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree