Director, Aquatics

Great Wolf Resorts, Inc.•Perryville, MD

63d•$100,000 - $100,000

About The Position

The Director of Aquatics is responsible for directing all aspects of aquatics services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the aquatics function.

Requirements

High School diploma or GED
Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
Minimum of 3 years experience managing large aquatics department with various waterpark attractions
Ellis & Associates (E&A) International Lifeguard Training Program license
E&A Basic Leadership Training License
E&A Instructor License
Experience in First Aid, CPR, and AED
Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license
Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Nice To Haves

College Degree
Emergency Medical Technician or other medical background
Demonstrated ability to effectively resolve conflict
Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
Projects a positive public relations image to team members and guests.
Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges

Responsibilities

Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
Fiscal and budgetary management of aquatic operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving all purchases for the department
Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
Conduct investigative actions with guests, where necessary, for guest service and liability claims
Develop, implement, and monitor schedules for the waterpark operation
Recruiting, hiring, training, and evaluating team member performance against standards; including evaluation of compensation changes
Plan and implement staff training and development programs within the department
Participates in the Manager-On-Duty (MOD) program and executes duties
Describes and assign responsibility and authority for the operation of the department
Monitor mechanical equipment and reports any problems to Engineering for repair by submitting work orders for repairs immediately to ensure effective waterpark operations
Serve on resort Executive Committee to represent the interests of the waterpark and safety programs
Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
Oversee Risk Management and Safety programs