Director, Application Services (Colleague ERP exp Preferred , Onsite, Nelsonville, OH)
About The Position
The⯠Director, Application Services is a key member of the Ellucian Managed Services team, responsible for driving consistent, best-in-class enterprise application management strategy across enterprise solutions at Hocking College in Nelsonville Ohio. This role is focused on establishing and evolving aâ¯delivery excellence practiceâ¯that ensures high-quality enterprise application management, continuous improvement, and strategic alignment with client goals. The ideal candidate will bring a strong application portfolio background, a strategic mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation. This position is staffed on-site at Hocking College's main campus.
Requirements
- 8+ years of operational technology delivery with a focus on standards adoption.
- Working experience with administrative and/or academic application development and management in the higher education environment.
- Excellent communication and interpersonal skills.
- Strong analytical, communication, and stakeholder management skills.
- Ability to thrive in a dynamic, fast-paced environment with competing priorities.
- Willingness and ability to travel as required by project demands.
Nice To Haves
- Experience with Ellucian Colleague, or other higher education ERP systems is a plus
Responsibilities
- Lead the application management, continuous improvement, and strategic alignment of key customer initiatives to clearly demonstrate customer ROI.
- Manage a blended team of direct reports and matrixed team members to achieve customer outcomes as assigned per program.
- Delivery on all responsibilities defined in the contract SOW.
- Assist CIO with leadership functions and site coverage.
- Define and promoteâ¯best-in-class delivery practices, ensuring alignment with customer key objectives as well as EMS organizational goals and industry benchmarks.
- Conductâ¯delivery assessmentsâ¯to identify gaps, inefficiencies, and opportunities for improvement in service delivery and client outcomes against standard delivery practices.
- Drive a culture ofâ¯continuous improvementâ¯leveraging performance data and client feedback.
- Collaborate with cross-functional teams toâ¯standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites.
- Serve as aâ¯strategic advisorâ¯to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives.
- Establish and maintainâ¯delivery KPIs and metrics dashboardsâ¯to monitor progress, highlight trends, and support data-driven decision-making.
- Championâ¯knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution.
Benefits
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy- caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- Education Assistance Program
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
