Director Appeals Review Unit

Stancorp Financial Group • Portland, OR

270d • $119,000 - $190,250 • Remote

About The Position

The Director Appeals Review Unit provides overall management of the Appeals Review Unit (ARU) team and processes to ensure timely and accurate reviews of adverse benefit determinations. This role is a contributing member of the Legal & Compliance leadership team and works collaboratively with other members of the department management team and executive level management across the organization.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 5 years experience managing or leading disability claims/appeals teams, either directly or through matrixed relationships.
• STD/LTD claims experience (required).
• Hands-on experience with Claim Vantage or other claims processing software (required).

Nice To Haves

• FLMI or CEBS certification (preferred).
• IDI, Life, & AD&D experience (preferred).

Responsibilities

• Directs unit operations and team members to meet goals for accurate and timely review of contested disability and life insurance claim decisions.
• Responsible for unit performance and results that align with organizational goals and established metrics.
• Contributes to the development of strategies to achieve department objectives, meeting or exceeding target metrics.
• Create goals that support unit objectives and maximize the opportunity to achieve those goals through proper resource allocation and providing continuous process improvement and problem solving.
• Provides oversight of the administration of The Standard's employee disability claims and timely processing/resolution.
• Works with key stakeholders in Employee Benefits, Northwestern Mutual, IDI, CTA, and Quality Management to resolve claim escalations, and to provide feedback, trend analysis, and recommendations to ensure continued improvements in claim administration.
• Responsible for hiring, leading and developing the ARU team, identifying workforce needs and ensuring alignment with organizational expectations, values and vision.
• Leverages industry network and resources and serves as a company liaison and expert within the disability claim appeals industry.

Benefits

• A rich benefits package including a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off.
• A supportive and responsive management approach.
• Opportunities for career growth and advancement.
• Paid time off to volunteer.
• An employee giving program that double matches your donations to eligible nonprofits and schools.
• Comprehensive benefits including medical, dental, vision and retirement benefits.
• Initial PTO accrual of 164 hours per year.
• 11 paid holidays and 2 wellness days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree