Director Ancillary Services

McLaren Health Care • Michigan, ND

86d

About The Position

The Director of Ancillary Services is accountable for the operational aspects of Ancillary Services at McLaren Oakland, including quality outcomes, efficiency, costs, and patient satisfaction. Responsible for oversight of patient care that may include the following service areas: Emergency Departments and Ancillary Services. Drives the delivery of high quality and cost-effective healthcare consistent with the Mission, Vision, and Values of McLaren Oakland and in accordance with government regulations, licensing, and accreditation requirements. The Director of Ancillary Services actively participates in the hospital's strategic planning and contributes to the achievement of institutional goals and objectives.

Requirements

• Bachelor's degree in related health care field
• Five years leadership experience

Nice To Haves

• Current State of Michigan RN license
• Graduate degree, preferably in Healthcare or Business Administration.
• Active and current license in one of the disciplines of direct reports.

Responsibilities

• Administer the strategic planning and development of goals and objectives for assigned departments consistent with the facility strategic plan.
• Oversee departmental operations including developing, implementing, and monitoring charging mechanisms to ensure efficiency and complete capture of all charges.
• Promote positive internal and external relations by actively seeking and being responsive to customer feedback.
• Support and participate in continuous quality improvement activities.
• Direct the implementation of new service programs.
• Responsible and accountable for patient satisfaction scores for the assigned departments.
• Interact with physicians and other departments to resolve operational concerns and improve interdepartmental relationships.
• Oversee development and maintenance of quality control programs necessary to safeguard the welfare of patients, staff, and equipment.
• Develop and maintain cooperative working relationships with physicians and patient care departments to gather and exchange pertinent patient information and coordinate services.
• Serve as a resource to subordinates in resolving complex problems and in investigating and recommending corrective action in response to incident reports and/or patient complaints.
• Develop annual capital and operational budgets.
• Interview, hire, and manage performance of team members.
• Demonstrate understanding and competence in evidenced Based Leadership including leader rounding, stoplight reports, 30/90-day conversations, leadership development, skills validation, AIDET, and High-Middle-Low conversations.
• Promotes multidisciplinary collaboration on patient care and related issues and conducts regularly scheduled meetings with staff.
• Provides input into review/revision of staff development and competency maintenance programs/plans. Responsible for timely execution of approved plans and for documenting results. Supports professional growth and development of subordinate staff by coordinating schedules for attendance at conferences and committee meetings. Seeking opportunities to enhance staff competence and professional growth through mentoring.
• In conformance with established Human Resource policies, interviews, selects, evaluates, counsels, disciplines and with approval, terminates subordinate personnel. Reviews recruitment and retention data to identify trends in performance and develops corrective action plans as required. Participates in recruitment activities as requested.
• Performs other duties as required or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Hospitals
• Education Level: Bachelor's degree