Director, Air Service Development

Allegheny County Airport Authority•Pittsburgh, PA

About The Position

Let Your Career Take Flight! We're committed to being a global aviation leader driving innovation, regional growth and prosperity by investing in our employees, customers, airlines, and partners The ACAA’s Director, Air Service Development will report to the Vice President, Air Service and Commercial Development, provides leadership and strategic execution to the air service development team. He/she will be responsible for developing and implementing market strategies to support the retention and acquisition of air services. Here is how the Director, Air Service Development will help: Direct and the lead the Air Service Development team; Ensures the holistic success of airlines passenger and cargo routes from PIT; Initiate and maintain in a front-facing role productive client relationship management strategies and tactics with existing carriers, airports, aviation organizations, local business and related organizations, with a stake in air travel, to increase the use of PIT; Lead the monitoring of industry trends, legislative and economic factors that have potential to disrupt existing air service at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC) to make recommendations for business solutions and/or action plans; Utilize internal relationships to provide seamless account management, a united front to customers and ultimately enable the ability to quickly respond to customer requests or escalations; Lead account conversations with key internal partners to evaluate account performance, develop short- and long-term strategies and discuss/act upon optimization opportunities; Formulate creative business strategies and presentations to retain passenger services and air cargo services through data and economic support information; Direct the research and analysis process related to macroeconomic factors affecting passenger service and cargo services at PIT; Partner with the Communications and Brand department to develop marketing materials that promote passenger and air cargo services at PIT; Establish and develop short and long-range goals and processes for air service development projects by identifying and prioritizing development opportunities that aligns with industry benchmarks, economic data, and regional priorities; Exceed customer expectations via responsiveness, providing insights, marketplace knowledge, resolving business and technical issues; Direct the development and implementation of customer care plan to ensure clients are satisfied with our products and services; Engage Pittsburgh and regional passenger and air cargo communities through unique programs; Provide support and development to employees through performance management, coaching, training, motivation, and discipline; Perform other related tasks as assigned or required The successful candidate for the role of Director, Air Service Development will demonstrate the following key competencies needed in our culture: Communication – Able to clearly articulate short-term vision, department goals and objectives; Collaborate effectively with peers; Able to communicate policy and strategy to team members. Strategic Thinking – Able to determine short-term outcomes and give guidance on how to meet goals; Able to direct and deliver plans to achieve efficient, on-time results. Team Builder – Able to direct and implement project objectives through “one team” approach; Focused on developing team; direct work of team through leadership and accountability; Makes informed decisions. Customer Centricity– Leads team to identify and improve customer experience; Directs and implements improvements that positively impacts most stakeholders.

Requirements

Bachelor’s degree in business administration, economics, marketing, aviation management, or a related field from an accredited four-year college or university.
Five (5) years related experience at the managerial level; air service development or supply chain management experience a plus.
Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.
Note: license must be maintained throughout employment.
Ability to use Microsoft Office applications including Word, Excel, and Power Point
Extensive knowledge of domestic and international passenger service and air cargo service industries
Strong ability to work under tight deadlines
Knowledge of the principles, practices and techniques of marketing and salesmanship
Knowledge of airline economics, cargo statistics, government and airline databases
Demonstrated project management, organization, and delivery skills
Ability to work cross-functionally
Ability to travel independently both domestically and internationally
Ability to use Microsoft Office applications including Word, Excel, and PowerPoint as well as Salesforce

Responsibilities

Direct and the lead the Air Service Development team
Ensures the holistic success of airlines passenger and cargo routes from PIT
Initiate and maintain in a front-facing role productive client relationship management strategies and tactics with existing carriers, airports, aviation organizations, local business and related organizations, with a stake in air travel, to increase the use of PIT
Lead the monitoring of industry trends, legislative and economic factors that have potential to disrupt existing air service at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC) to make recommendations for business solutions and/or action plans
Utilize internal relationships to provide seamless account management, a united front to customers and ultimately enable the ability to quickly respond to customer requests or escalations
Lead account conversations with key internal partners to evaluate account performance, develop short- and long-term strategies and discuss/act upon optimization opportunities
Formulate creative business strategies and presentations to retain passenger services and air cargo services through data and economic support information
Direct the research and analysis process related to macroeconomic factors affecting passenger service and cargo services at PIT
Partner with the Communications and Brand department to develop marketing materials that promote passenger and air cargo services at PIT
Establish and develop short and long-range goals and processes for air service development projects by identifying and prioritizing development opportunities that aligns with industry benchmarks, economic data, and regional priorities
Exceed customer expectations via responsiveness, providing insights, marketplace knowledge, resolving business and technical issues
Direct the development and implementation of customer care plan to ensure clients are satisfied with our products and services
Engage Pittsburgh and regional passenger and air cargo communities through unique programs
Provide support and development to employees through performance management, coaching, training, motivation, and discipline
Perform other related tasks as assigned or required

Benefits

We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined benefit plan that vests after 10 years of service.
Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.
Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.