Director, Agentic AI Infrastructure & Orchestration Engineer

Complex • New York, NY

7d • $150,000 - $200,000

About The Position

Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

Why We're Hiring

Complex operates at the intersection of content, commerce, and culture—powering media, live experiences, marketplace, and audience engagement across sneakers, music, sports, and streetwear. This ecosystem generates a high volume of workflows, audience intelligence, and creative output. Much of that operational value, however, remains fragmented across SaaS platforms, manual processes, and institutional knowledge. We are building the next layer of infrastructure to change that.

The AI Orchestra Director: Agentic Infrastructure Engineer will embed directly within our technology organization, ensuring that every architectural decision drives measurable business outcomes. The role bridges system design, implementation, and operational impact.Complex is seeking an AI Orchestra Director—a hands-on technical architect and builder responsible for designing, deploying, and operationalizing our agentic AI infrastructure. This is not an advisory position. It is an execution-driven engineering mandate to build a parallel infrastructure layer that enables AI agents to:
- Automate core workflows
- Replace high-cost SaaS platforms with owned solutions
- Modernize data access and experimentation
- Generate proprietary, reusable intellectual property
- All while the business continues to operate without disruption.

Requirements

• Proven experience building and deploying AI agent infrastructure in production environments
• Deep proficiency across LLM orchestration frameworks, retrieval-augmented generation (RAG), prompt engineering, and agentic coding workflows
• Strong systems architecture background with infrastructure designed for long-term maintainability
• Experience with data engineering and analytics infrastructure (Snowflake and API-based systems preferred)
• Comfort evaluating and integrating open-source tooling within a multi-model ecosystem (e.g., Claude, Codex, Gemini, open-source models)
• Git-native workflow mindset (branches, PRs, CI/CD, TDD)
• Exceptional ability to translate complex architecture into business-aligned outcomes
• Experience embedding within existing teams and leaving them stronger than you found them
• Comfortable with whiteboarding systems with executive leadership
• Creating shipping production-ready pipelines
• Reviewing agent-generated code
• Ability to train teams to extend what you’ve built

Nice To Haves

• Media, entertainment, or commerce industry experience preferred but not required

Responsibilities

• Architect and deploy the agentic infrastructure layer in collaboration with executive leadership and the Platform Studio engineering team
• Design a modern, growth-oriented data access layer built on existing Snowflake infrastructure and related data sources
• Enable agent-native querying, rapid experimentation, and insight generation
• Evaluate and integrate open-source orchestration tools to maintain vendor-agnostic flexibility
• Implement test-driven development enforcement, intelligent retry logic, and convergence tracking
• Establish governance frameworks with human-in-the-loop checkpoints for production deployment and auditability
• Embed seamlessly with existing engineering teams—building trust, not parallel power structures
• Develop documentation, training protocols, and knowledge-transfer systems to ensure long-term sustainability
• Partner with the COO and department leaders to prioritize automation initiatives that simultaneously reduce cost and increase velocity
• Foster a culture shift toward agentic development as a core capability within the organization

What This Job Offers

• Career Level: Director
• Education Level: No Education Listed