(USA) Director - Agentic AI Automation

Wal-Mart • Bentonville, AR

45d • $130,000 - $260,000

About The Position

In Walmart's Last-Mile Delivery team, we're building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver-our largest last-mile network-now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart's eCommerce growth by enabling fast, flexible, and cost-effective fulfillment. We are seeking a transformative Director of Agentic AI Automation to lead the evolution of our last-mile operations from a reactive state to a proactive, self-healing system. This role will define and execute the vision for agent-based automation that anticipates, prevents, and autonomously resolves disruptions-improving reliability and reducing manual intervention across Spark delivery operations. To start with, this will be an Individual Contributor role which can evolve into a team lead role in future.

Requirements

• 7+ years of experience leading automation, ML, or intelligent systems programs.
• Deep understanding of last-mile operations, fulfillment systems, or marketplace logistics.
• Experience working with engineering and data teams to build production AI systems.
• Excellent communication and strategy development skills.
• Proven leadership across large-scale, cross-functional programs.
• Bachelors degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 6 years' experience in an analytics related field.
• Masters degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 4 years' experience in an analytics related field.
• 8 years' experience in an analytics or related field

Nice To Haves

• 10+ years in platform or systems leadership roles, with at least 2 years months in AI/agentic automation.
• Background in exception handling frameworks, operational resiliency, or reliability.
• Strong grasp of AI orchestration concepts (agent, human, and tooling integration).
• Track record of delivering measurable gains in automation, speed, and ops efficiency.
• Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics
• Successful completion of one or more assessments in Python, Spark, Scala, or R
• Supervisory experience
• Using open source frameworks (for example, scikit learn, tensorflow, torch)
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Own the strategic vision for agentic automation across the last-mile delivery lifecycle.
• Architect and oversee self-healing systems that proactively monitor, detect and resolve delivery exceptions.
• Partner with Engineering, Product, and Ops to build and scale real-time automation agents.
• Drive the roadmap for exception prediction, triage automation, and agent/human orchestration.
• Define long-term goals for autonomy, speed-to-resolution, and exception avoidance.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees