Director - Aftermarket

Oshkosh Corporation•Orlando, FL

7d•Onsite

About The Position

The Director, Aftermarket Operations provides strategic leadership for Aerotech’s Ground Service Equipment (GSE) aftermarket business, aligning lifecycle support, service operations, and aftermarket commercial growth with enterprise goals. This role combines responsibility for traditional aftermarket functions such as warranty, technical support, training, customer service, and logistics with leadership of aftermarket sales and business development activities that expand Aerotech’s lifecycle solutions. The Director oversees operations that deliver exceptional quality, consistency, and customer value while driving commercial strategies that grow parts, service, refurbishment, and lifecycle support revenue. This leader drives operational excellence, ensures cross functional alignment, and fosters a culture focused on safety, efficiency, and continuous improvement, strengthening Aerotech’s position as an industry leader in lifecycle solutions.

Requirements

Bachelor’s degree in business, engineering, or related field with 10+ years of experience in aftermarket operations, sales, service, or product support; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

Nice To Haves

Expertise in lean manufacturing, Six Sigma, or supply chain management preferred.
Experience with profit and loss responsibility and commercial growth initiatives.
Master’s degree preferred.

Responsibilities

Lead cross functional aftermarket teams including parts distribution, technical support, warranty, service operations, and aftermarket sales to optimize performance, standardize processes, and elevate customer experience.
Develop and implement strategies that grow aftermarket revenue while enhancing operational efficiency, serviceability, and lifecycle value for Aerotech equipment.
Establish integrated operational and commercial strategies that align parts, service, and refurbishment capabilities with customer lifecycle needs and company growth objectives.
Design and oversee work plans, resource allocation, and capital investment recommendations to support long term aftermarket growth and operational strategy.
Lead the commercial strategy for aftermarket parts, service programs, refurbishments, and lifecycle solutions to drive sustainable revenue growth and market share expansion.
Identify new aftermarket revenue opportunities including service agreements, refurbishment programs, parts programs, and lifecycle support offerings.
Develop and strengthen relationships with customers, dealers, and channel partners to expand Aerotech’s aftermarket footprint and capture new business opportunities.
Partner with marketing, product management, and leadership to develop value propositions, service offerings, and commercial programs that enhance customer lifetime value.
Establish sales performance metrics, forecasting processes, and growth initiatives that align with segment and enterprise financial objectives.
Drive continuous improvement across all aftermarket and refurbishment operations through the application of lean principles, process optimization, and effective performance management.
Monitor operational and commercial performance metrics to ensure alignment with service levels, revenue targets, and customer satisfaction goals.
Monitor customer feedback and industry trends to identify opportunities for improved service offerings, new aftermarket solutions, and operational enhancements.
Lead and develop leaders across aftermarket operations and sales functions ensuring accountability, capability building, and a culture grounded in safety and operational discipline.
Build high performing teams that integrate operational excellence with strong commercial capabilities.
Partner with operations and cross functional peers to identify, select, and develop talent for critical aftermarket roles while supporting career development and succession planning.
Build and maintain strong relationships with customers, dealers, and segment leadership through consistent communication, facility engagement, and operational transparency.
Represent the company at industry events and customer forums to reinforce brand leadership and promote Aerotech’s aftermarket solutions.
Collaborate closely with product development to enhance equipment serviceability, maintainability, and aftermarket support integration.
Oversee budget planning and financial forecasting for aftermarket operations including parts distribution, refurbishments, service programs, and aftermarket sales initiatives.
Ensure compliance with corporate policies, safety regulations, and operational standards across all aftermarket and refurbishment operations.
Partner with leadership to establish pricing strategies, commercial programs, and marketing initiatives that support aftermarket growth and profitability.