Director, Account Specialist

Thomson Reuters • Denver, CO

402d

About The Position

The Director, Account Specialist position is crucial for leading the account specialist team and ensuring efficient customer operations. This role focuses on driving the team to assist with sales, upsells, cross-sells, and supporting the renewal process while delivering exceptional customer service. The Director will oversee Managers and Account Specialists, ensuring they meet performance metrics and contribute to overall account management success.

Requirements

• 10+ years experience in account management, retention & renewals, sales, or a related field.
• 8+ years experience leading a team of managers and individual contributors to include talent development and strong performance delivery.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and sales tools, driving utilization of tools and process training.
• Analytical thinking and problem-solving abilities.
• Ability to work effectively with cross-functional teams.
• Drives and delivers against the strategic goals of the business to ensure team meets revenue targets and growth.
• Adapts and executes functional strategies and contributes to the development of department strategies.
• Provides leadership and direction through managers to meet financial and operational performance requirements and accountable for the results of the team.
• Solves unique and complex problems that impact the business.

Responsibilities

• Collaborate with senior leadership to align account management strategies with overall business goals.
• Identify and mitigate potential risks to ensure the successful execution of strategic initiatives.
• Monitor industry trends and market conditions to inform strategic decision-making.
• Ensure a high level of customer satisfaction by addressing issues promptly and effectively.
• Monitor and report on sales, renewal, and upsell/cross-sell performance metrics delivering on results on assigned quotas and goals.
• Analyze customer data to identify trends and opportunities for improvement.
• Provide regular updates to the sales team and management on sales, renewal status, and performance metrics.

Benefits

• Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country.
• Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; en Thousand Coffees Thomson Reuters cafe networking.
• Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
• Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: No Education Listed