Director, Account Manager (Contract Management)

ID Logistics US

4d•$160,000 - $180,000•Remote

About The Position

This role is designed for a senior professional with a strong operations and/or engineering background, deep knowledge of logistics and warehouse activities, contract management, and proven ability to manage large, strategic customer accounts. The successful candidate will be responsible for managing strategic customer relationships while ensuring the liaison between the customer, site operations, and ID Logistics’ support functions (Engineering, Finance, Legal, IT, HR, and Commercial). The Director, Account Management drives business relationships, ensures contractual compliance, manages financial performance, and leads negotiations and renewals — translating operational realities into sound business decisions that protect service, profitability, and long-term growth.

Requirements

Bachelor’s degree required
5–10 years of experience in contract management / account management within a 3PL, contract logistics, warehousing, or complex supply chain environment.
Strong operations or engineering background with a solid understanding of warehouse activities.
Proven experience managing large accounts / enterprise customers, including governance cadence, escalations, and senior stakeholder management.
Strong commercial acumen: ability to manage P&L drivers, build business cases, and negotiate contract terms tied to operational realities.
Excellent communication skills (written/verbal) and ability to speak in public and influence across levels.
Strong analytical and synthesis capability; comfortable with studies, cost models, and KPI-based performance management.
Track record of proactive problem solving, finding compromises, and driving continuous improvement in demanding environments.
Willingness to travel as required (based on account footprint).

Nice To Haves

Master’s degree preferred (Supply Chain, Logistics, Engineering, Industrial/Operations, Business, or related field).

Responsibilities

Serve as the main point of contact for assigned strategic customers, partnering closely with Operations Leadership.
Drive the day-to-day and long-term business relationship, ensuring a client-focused approach and high service standards.
Act as the bridge between customer expectations and operational execution, aligning all internal stakeholders to deliver on commitments.
Lead governance routines with customers, including steering committees, QBRs, and performance reviews.
Own the contract lifecycle for assigned accounts: interpretation, compliance, governance, and continuous optimization.
Identify and mitigate financial and legal risks tied to contract application at the warehouse/site level.
Manage key components of the site/account economic performance, including P&L drivers, productivity levers, quality penalties, and margin improvement.
Ensure sites provide and maintain the KPIs and monitoring indicators required to manage contractual performance.
Lead negotiations related to operational and commercial changes, including price indexations, new activity pricing, scope changes, and contract renegotiations.
Drive contract renewals and develop account growth strategies that are operationally feasible and financially accretive.
Identify upsell/cross-sell opportunities across ID Logistics capabilities ( co-packing, transportation…).
Support R&D, as needed, in responding to RFPs/tenders for key accounts or expansion opportunities.
Oversee successful launches of new activities and transitions, ensuring readiness across people, process, systems, and governance.
Lead and/or sponsor engineering, continuous improvement, and transformation projects within scope.
Mobilize internal resources and coordinate cross-functional teams to deliver strategic initiatives and customer commitments