Director, Account Management - Small Business and Cross-Product initiatives

Mastercard • New York, NY

39d

About The Position

Director, Account Management, Small Business Segment and Cross-Product initiatives

Overview
We are seeking a dynamic and strategic Director of Account Management to drive our efforts in the Small and Medium Business (SMB) segment and cross-product initiatives in support of one of our largest, most strategic Financial Institution partners. This role will be instrumental in shaping and executing initiatives including segment research, innovation engagements, B2B events, as well as other high-impact efforts tailored to the SMB audience. As our partnership with the bank grows, this leader will also flex to lead a variety of strategic product initiatives across portfolios, providing critical leadership where it’s needed most to meet business needs.

We’re looking for someone who brings a strategic lens to every challenge, can connect the dots across teams, products, and customer needs, and is comfortable with ambiguity. You’ll work closely with customers to identify their needs and develop solutions to address them. Similarly, you will also work with cross-functional partners to identify opportunities, shape go-to-market strategies, and drive initiatives from concept to impact.

Requirements

• Leverages market insights and a deep understanding of portfolio dynamics to identify opportunities where Mastercard products and solutions can meet customer needs and drive growth—fueled by a passion for innovation, experimentation, and continuous learning.
• Understands Mastercard products and solutions and can demonstrate the value proposition they offer to customers to differentiate Mastercard
• Comfortable with consultative sales – must be able to identify potential opportunities and drive to tangible sales to meet business targets and goals.
• Collaborates well with customers and internally with cross-functional business partners. Must be able to navigate complex issues across multiple stakeholders at all levels of the organization independently.
• Brings strong analytical capabilities, including comfort working with data, building financial models, and using insights to inform strategic decisions and drive business outcomes.
• Possesses superior presentation and written/verbal communication skills.
• Comfortable navigating ambiguity and driving clarity in fast-paced, evolving environments.
• Deep knowledge of the card and payments industry.
• Location: NYC or Purchase, NY
• Travel required - 40%.

Responsibilities

• Lead and grow our efforts in the Small and Medium Business (SMB) segment, including but not limited to segment research, innovation engagements, B2B hosting events, as well as other high-impact programs.
• Drive strategy and execution for new and evolving business opportunities with the bank, offering strategic leadership across key product areas and scaling support for future initiatives as they emerge.
• Serve as a key partner in shaping future strategic initiatives that deepen our relationship with the bank.
• Develop and strengthen collaborative relationships with key stakeholders to drive alignment and unlock new opportunities.
• Act as a flexible, high-impact contributor who can pivot quickly to support new product development and go-to-market strategies.
• Collaborate cross-functionally with product, marketing, partnerships, finance and executive teams to identify opportunities and drive initiatives forward.
• Bring a strategic lens to all efforts—this is not an execution-only role; you’ll be expected to think big, connect dots, and influence direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed