Director 2 - Facilities Operations

Sodexo • Duluth, GA

36d

About The Position

Sodexo is seeking a strategic, service-focused Director, Facilities Operations II who will be accountable for the full scope of facility management operations across multiple client locations. This role ensures that day-to-day delivery, operational processes, and service standards are fully aligned with client priorities and organizational objectives. The Director applies strong analytical and critical-thinking capabilities to identify operational gaps, interpret business needs, and convert those insights into practical, scalable solutions that enhance performance, safety, efficiency, and overall client satisfaction. Serving as the central operational integrator, the Director bridges internal operating methods with client goals—anticipating issues, shaping proactive strategies, and building repeatable, high-quality processes that sustain long-term success. Corporate Services Sodexo provides our corporate service partners with a diverse range of food services and integrated facilities management possibilities. From restaurants to delivery options, to streamlined operations and cutting-edge technology, Sodexo creates a safe, vibrant, and eco-friendly workplace.

Requirements

• Bachelor’s degree in a related field or equivalent experience in facility management, operations, engineering, or a comparable discipline.
• Proven expertise serving as a subject matter expert (SME) in facility operations, with the ability to assess current-state conditions and identify operational, safety, and compliance gaps.
• Strong analytical skills with experience collecting, interpreting, and synthesizing facility data to build actionable recommendations and operational frameworks.
• Demonstrated ability to support new business transitions or acquisitions, including evaluating inherited operations and designing scalable, future-state solutions.
• Exceptional communication and client-facing skills, with the ability to present complex findings and strategic recommendations in a clear, compelling manner.
• A track record of cross-functional collaboration and the ability to influence stakeholders while driving process alignment, operational excellence, and continuous improvement.
• Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years

Responsibilities

• Provide strategic and day-to-day leadership across all facility management (FM) service lines, ensuring excellence in safety, compliance, quality, and service delivery.
• Assess existing operational processes to identify gaps between internal practices and client expectations.
• Design and execute solutions that close those gaps, driving alignment, efficiency, and consistent operational performance.
• Collaborate with cross-functional partners (HR, EHS, Finance, Supply Chain, Senior Leadership) to standardize practices that reinforce strong FM outcomes.
• Evaluate complex operational challenges to identify true root causes rather than surface-level symptoms.
• Convert business objectives into practical, efficient, and scalable operational strategies.
• Anticipate future client needs and proactively design solutions before issues emerge.
• Ensure recommendations reflect FM best practices while aligning with client priorities and contractual commitments.
• Act as a trusted strategic advisor, interpreting client expectations and ensuring FM operations support their broader objectives.
• Facilitate clear, consistent communication between Sodexo teams and the client to maintain transparency and shared understanding.
• Champion continuous improvement initiatives that elevate client satisfaction and operational performance.
• Strengthen team capability in critical thinking, process alignment, and operational discipline.
• Foster a culture centered on safety, compliance, accountability, and continuous improvement.
• Monitor KPIs, SLAs, and key operational metrics to ensure high performance in work order management, preventive maintenance, asset reliability, vendor performance, and budget adherence.
• Identify trends, risks, and opportunities for improvement, communicating insights to leadership and the client.
• Ensure accurate documentation, timely reporting, and effective execution of all operational initiatives.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director