Director 2, Customer Service Strategy & Operations

Comcast • Livermore, CA

19d • $125,659 - $261,789

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for operations in the Customer Service group. Helps drive efficiencies and cost savings by assisting in developing, analyzing and interpreting performance, project cost and subscriber activity to increase effectiveness of departmental projects. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals. Job Description Core Responsibilities Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations. Partners with interdepartmental and field leaders to forecast, appraise and report operating results in terms of performance against plan. Tracks, analyzes and reports performance data on key departmental initiatives. Monitors the expense process; establishes budgets and constraints to assure expense goals are met. Develops service policies, programs and systems to support strategic direction. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Requirements

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• 10 Years + Relevant Work Experience

Nice To Haves

• Experience managing or supporting bulk communities, with a strong understanding of operational and strategic considerations in this area.
• Demonstrates strong executive presence and visibility, effectively representing the organization in high-level meetings and strategic discussions.
• Highly articulate communicator, able to convey complex ideas clearly and confidently to diverse audiences.
• Skilled in storytelling techniques to craft compelling narratives that inspire and influence stakeholders.
• Proven ability to influence and drive alignment across cross-functional teams and senior leadership.
• Exceptional interpersonal and presentation skills, with the ability to engage and persuade at all organizational levels.

Responsibilities

• Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations.
• Partners with interdepartmental and field leaders to forecast, appraise and report operating results in terms of performance against plan.
• Tracks, analyzes and reports performance data on key departmental initiatives.
• Monitors the expense process; establishes budgets and constraints to assure expense goals are met.
• Develops service policies, programs and systems to support strategic direction.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees