Direct Support Supervisor- Mason City, IA
About The Position
Join Crest Services as a Direct Support Supervisor in Mason City, IA, and lead a team of dedicated Direct Support Professionals to empower individuals with intellectual disabilities and mental health needs to live as independently as possible. We’re a mission-driven organization committed to providing compassionate, person-centered care in our community. Why Join Us? Competitive Pay: Starting at $58,000/year (credit given for relevant experience) Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Impactful Role: Lead a team and make a meaningful difference in the lives of members Supportive Team: Collaborate with dedicated staff, healthcare professionals, and community partners Growth Opportunities: Professional development, coaching, and training support
Requirements
- High school diploma (postsecondary degree or higher preferred)
- 2+ years of leadership experience in a formal team lead or equivalent role
- Valid driver’s license and insurance
- Strong interpersonal, organizational, and computer skills (Microsoft Office)
- Ability to communicate clearly and professionally in English
- Willingness to work flexible hours for training, coverage, or mandatory events
- Leadership mindset: motivate your team, make informed decisions, and drive continuous improvement
Nice To Haves
- Experience in human services, healthcare, or direct care roles preferred
Responsibilities
- Lead, coach, and develop a team of team leads and Direct Support Professionals
- Support members directly in their homes (approx. 5% of time) and ensure service plans are followed
- Conduct house inspections and observe staff-member interactions
- Build and maintain positive relationships with stakeholders, managed care organizations, and DHS
- Collaborate with interdisciplinary teams to create and review member care plans
- Monitor compliance with agency directives, HCBS standards, and policies/procedures
- Provide on-call support and cover shifts when needed
- Manage administrative tasks including timecard approvals, attendance, mileage, and billing
- Recruit, onboard, and train new staff
- Conduct performance evaluations and produce individual development plans
Benefits
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with Employer Match
- Life/AD&D Insurance
- Short- and Long-Term Disability
- Accident & Critical Illness Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
