Direct Support Program Supervisor

Sevita•Selmer, TN

20h•Onsite

About The Position

D&S Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. This is a full-time, non-exempt, hourly supervisor role. The scope of the role involves supervising a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs. Duties are split between the provision of direct support, professional or program activities and supervision. Generally, the supervisor works 8 to 16 flexible hours per week in a supervisory capacity and provides direct support for the remaining hours. The role requires performing essential job functions related to services and supports, health care, stakeholder relations, personnel management, financial management, census management, maintenance, and other duties as required, including backfilling roles under supervision.

Requirements

High School diploma or equivalent
One-year related work experience
Must be 18 years or older
Working knowledge of computers
Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services
Other licensure(s) or certification(s) where required by regulatory authority

Responsibilities

Supervise Direct Support Professionals
Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment
Generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours
Work regularly scheduled shifts as a direct support professional
Document as required; review individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintain records
Assist the Program Director in development of individual program plans; train and monitor implementation of plans each day across all shifts
Attend and assist with routine progress meetings
Assist the Program Director in maintaining licensing compliance for program services and supports; implement Sevita compliance plan; manage individual rights implementation
Assure safety of individual’s funds and property when assigned; monitor spending and reconcile individual’s financial accounts monthly
Complete or assist DSPs in documenting incident reports; submit initial incident reports to the Program Director
Compile or accumulate census or attendance information; review data and attest to accuracy; submit accurate data to the Program Director or appropriate billing authority
Monitor health of persons being served; document; communicate with medical professionals as appropriate; implement preventive strategies to limit illness and serious incidents; review and monitor documentation across all shifts
Schedule or assist in scheduling health care appointments when applicable; may accompany individuals to appointments; may assist with communication; document visits; oversee follow through of orders; communicate results as appropriate with families, guardians, case managers, day programs or others
Accurately administer or support self-administration of medication and document delivery of medications and treatments when applicable; review all other medication documentation for accuracy and completeness, daily or weekly as required; review medication errors with employees; communicate medication changes and provide training across all shifts; maintain appropriate security of medications and supplies
Purchase and maintain medical supplies and equipment in consultation with Program Director; communicate with employees and may assist with training on proper use
Develop menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchase or oversee purchasing of food and supplies in accordance with planned menus and individual choice or need; direct and monitor food service, consistent with individual plans
Maintain productive and professional relations with individuals, families, case managers and other stakeholders
Implement Sevita Customer Service Standards; train DSPs in delivery
Assist with recruitment as needed; interview and hire direct support professionals in consultation with the Area Director and Talent Acquisitions teams
Populate and maintain schedule to assure that all shifts are covered, and overtime is minimized
Assist with onboarding and deliver orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verify training records are accessible in the home and are completed by all staff on the schedule
Prepare and conduct annual evaluations for Direct Support Professionals, in consultation with the Program Director
Coach employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consult with the Program Director on all matters of discipline
Responsible for employee safety and workers’ compensation within the program; implement and monitor compliance with safety standards
Assist with or lead monthly program meetings for direct support professionals; document monthly meeting agenda and attendance
Purchase food and household supplies when applicable; purchase office supplies and minor equipment; review and attest company credit card statements and monthly invoices; direct employees as necessary; monitor and attest to cost effective, accurate and applicable spending
Secure and safeguard individuals' served funds locally; use forms for money/debit card transfers; update financial ledgers weekly and maintain itemized receipts for purchases on behalf of individuals served
Review census, attendance information or other required documentation to assure accurate billing; monitor utilization between authorization and provision of services and supports
Monitor staffing hours for budgetary compliance
Capture daily census within systems; understand importance of accurate and timely service capture along with required documentation
Develop basic understanding of census, including how census is measured and census performance for locations; Escalate potential service disruptions
Support location preparations required for expected placements (e.g., room & furniture set-up, safety requirements, etc.)
Test drive vehicle monthly when applicable; inspect vehicle lifts and seatbelts monthly; report safety concerns immediately to supervisor or maintenance personnel; assure vehicle is washed and cleaned; train staff in safe vehicle operation and safely transporting individuals; ensure routine maintenance is performed
Schedule and monitor daily and seasonal housekeeping when applicable; oversee lawn and yard care
Maintain neat, clean and safe environment for individuals served
Make or arrange for minor repairs when applicable; report to and schedule repairs by maintenance personnel as required; monitor environmental safety; monitor water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replace furnace filters monthly
Monitor wheelchairs, lifts and other safety equipment; see that repairs are made promptly and correctly in the event of faulty equipment
Perform other duties and activities as required, including backfilling roles under your supervision