Direct Support Professional Supervisor

Seven Hills Foundation•Grafton, MA

1d•$21 - $22

About The Position

YOU, Inc. is seeking experienced and dependable Direct Support Professional Supervisors to lead residential counselor staff in our 24-hour acute and congregate care programs. This role is ideal for a hands-on leader who thrives in fast-paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth. As a Shift Supervisor, you’ll work in ratio alongside your team—guiding, coaching, and modeling best practices while ensuring the safety and well-being of both staff and youth.

Requirements

High school diploma, GED, or HiSET required
Minimum age of 21 years
1–3 years of related experience; residential youth experience required
Proven ability to lead calmly and professionally in high-stress situations
Strong communication, judgment, and interpersonal skills
Ability to build rapport and work effectively with staff and youth
Commitment to ethical practice, confidentiality, and agency policies
Valid driver’s license (Class C or D), acceptable driving record, and reliable transportation
Willingness to maintain required certifications, including: CPI / De-escalation & Physical Management First Aid, CPR, and Universal Precautions Medication Management / MAP Van & Driver Safety

Responsibilities

Lead and support residential counselor staff during assigned shifts
Provide coaching, feedback, and real-time guidance to staff
Ensure all staff receive critical updates, assignments, and shift expectations
Promote teamwork and address staff concerns promptly and professionally
Ensure the safety and supervision of youth and staff at all times
Actively monitor the milieu, identify risks, and take corrective action as needed
Maintain appropriate client-to-staff ratios and coordinate relief staffing when necessary
Cultivate a therapeutic environment that supports emotional regulation, social growth, and positive behavior
Ensure daily programming schedules and routines are followed
Support youth participation in activities, meals, chores, and daily living tasks
Participate in facility upkeep, room checks, and overall cleanliness of the unit
Model and enforce appropriate physical, emotional, logistical, and informational boundaries
Uphold HIPAA requirements and protect client confidentiality
Maintain professional, respectful interactions with staff, youth, families, and visitors
Review treatment plans and safety plans as needed
Complete shift notes, logs, medication documentation, and incident reports
Ensure documentation is accurate, timely, and compliant with agency standards
Utilize CPI de-escalation techniques to prevent and manage crisis situations
Apply physical management interventions only when necessary and in accordance with training
Approach all interactions through a trauma-informed, strengths-based, and culturally responsive lens

Benefits

Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
Tuition Assistance: Reimbursed or prepaid college coursework!
Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!
Generous Accrued Paid Vacation: 3 weeks in your first year!
Vacation Cash-Out Option
3 Paid Personal Days
11 Paid Holidays
Accrued Paid Sick Time
Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
Student Loan Assistance: Consolidation and free debt counseling!
Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)