Direct Support Professional (DSP) - 2nd Shift

Shrub Oak International School • Mohegan Lake, NY

105d • $23

About The Position

The Direct Support Professional (DSP) is a year-round position. In collaboration with the other departments, the DSP provides front line direct care for students and administrative support for daily operations. The DSP is responsible for guiding and mentoring students, assisting with emergency response procedures, and collaborating with all members of the Shrub Oak staff. As a coach and mentor, the DSP works closely with colleagues to create and maintain an inclusive community and foster specific skill development to meet the individualized needs of Shrub Oak's student population. Having access to confidential information regarding Shrub Oak and its students, discretion and independent judgement is required. The DSP also actively assists with other programs, events, and services administered through Campus Life or Education, and can be involved in a wide range of responsibilities.

Requirements

• 1 year of work experience in a high-volume/demanding customer service or human service position required.
• Customer service experience required.
• High school diploma/GED or equivalent required.
• At least 3 years of experience in a high-volume/demanding customer service or human service position; special consideration given to those with EMT/EMS, CNA/HHA/PCA, or similar experience preferred.
• Crisis management and de-escalation experience preferred.
• Experience handling aggressive clients/customers preferred.
• Experience assisting with hygiene and personal care activities preferred.

Nice To Haves

• Exceptional written communication skills, specifically involving documentation, progress notes, incident reports, and other related administrative tasks.
• Exceptional verbal communication skills.
• Skilled in managing challenging behaviors and executing de-escalation techniques.
• Ability and willingness to learn new skills.
• Ability to display grit and resilience and maintain composure.
• Strong ability to build relationships with students and peers.
• Strong ability to process and retain information and to think critically and analytically during crisis.
• Demonstrated ability to multitask and manage competing priorities.
• Demonstrated ability to succeed in a fast-paced, unpredictable environment.
• Ability to handle highly challenging behaviors, including those aggressive in nature.
• Ability to get TCIS trained and complete/maintain all required trainings.

Responsibilities

• Manage daily care needs, operations, and programs for students.
• Act as a liaison between departments to support day-to-day operations.
• Build trusting relationships with students, understanding their unique needs and promoting a positive, inclusive environment.
• Enforce policies to foster self-advocacy, collaboration, and independence in students.
• Complete administrative tasks, including shift logs, maintenance requests, incident reports, and progress tracking.
• De-escalate crises using SOIS protocols and report emergencies promptly per policies.
• Facilitate on- and off-campus programming tailored to student ITEPs and developmental goals.
• Mentor and support students in life skills, collaborating with faculty and clinicians, and tracking progress.
• Serve as a resource for students and staff, guiding programs, activities, and academic support.
• Plan, evaluate, and oversee educational programs and daily living activities for students.
• Attend required meetings, trainings, and seminars as scheduled.

Benefits

• Insurance coverage: Health, vision, dental, life, and disability insurance.
• Flexible spending account (FSA).
• Paid time off (PTO).
• 401k w/ company match.
• Tuition/Professional development assistance.
• Employee assistance program (EAP).
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED