Direct Support Mentor/PAHrtners Deaf Services/FT

RHA Health Services • Glenside, PA

14d

About The Position

We are hiring for: Direct Support Mentor/PAHrtners Deaf Services/FT Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Direct Support Mentor - Behavioral Health provides direct care and support to individuals receiving behavioral health services in residential settings while serving as a mentor, coach, and role model for Direct Support Professionals (DSPs). This role bridges frontline direct care and supervisory support by reinforcing best practices, modeling professional behavior, supporting onboarding and training of new staff, and promoting consistency in care delivery across all shifts. The Direct Support Mentor assists individuals served in achieving personal recovery goals, developing daily living skills, and maintaining safety and stability in accordance with each individual’s treatment plan. The role relies on experience, sound judgment, and collaboration.

Requirements

• High school diploma or GED required.
• Minimum of one (1) year of experience working in a Behavioral Health, residential, or human services setting.
• Demonstrated ability to mentor, coach, or support peers in a professional setting.
• Valid driver’s license, auto insurance, and reliable transportation.
• Must be at least 18 years of age.

Nice To Haves

• Experience supporting individuals with mental health conditions strongly preferred.

Responsibilities

• Provides direct support to individuals receiving behavioral health services in residential settings in alignment with individualized treatment plans and recovery goals.
• Supports individuals in identifying and communicating their needs, preferences, and goals related to wellness, independence, and quality of life.
• Assists individuals with daily living activities such as eating, resting, dressing, bathing, grooming, toileting, and household routines based on individual needs and abilities.
• Encourages skill-building, healthy coping strategies, emotional regulation, and positive social interactions.
• Promotes dignity, respect, autonomy, and person-centered, trauma-informed care at all times.
• Serves as a mentor and coach to Direct Support Professionals by modeling appropriate interactions, documentation, boundaries, and professional conduct.
• Assists with onboarding and training of new Direct Support staff to ensure understanding of expectations, routines, safety procedures, and treatment approaches.
• Provides real-time guidance and feedback to staff to support consistency and quality of care.
• Reinforces adherence to policies, procedures, and behavioral health best practices.
• Assists with ensuring adequate staff coverage across all shifts in collaboration with the Direct Support Supervisor or Residential Team Leader.
• May be required to work special schedules, including sleep-over shifts, based on program needs.
• Supports the maintenance of a clean, safe, and therapeutic residential environment by completing environmental checks, submitting maintenance requests, and monitoring cleanliness of vehicles and common areas.
• Supports meal preparation, housekeeping tasks, and daily routines within the residence.
• Immediately reports suspected or observed abuse, neglect, or exploitation in accordance with company policy and regulatory requirements.
• Follows behavioral health crisis prevention, de-escalation, and safety protocols as trained.
• Accurately completes required documentation related to services provided, incidents, and daily activities.
• Supports medication administration or self-administration training as allowed by role, certification, and policy.
• Participates in interdisciplinary communication as appropriate to support continuity of care.
• Supports individuals in accessing and participating in community activities, social opportunities, and meaningful roles that align with their interests and recovery goals.
• Encourages development of healthy personal, social, and community living skills.
• Reinforces learning through consistent support, encouragement, and feedback.
• The Direct Support Mentor may be required to perform other duties as assigned that are consistent with the role, responsibilities, and service needs.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED