Direct Support Manager: Monday-Friday 2:00pm-10:00pm

THE ARC OF HOWARD COUNTY INC•Columbia, MD

4d•$23 - $23

About The Position

The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.

Requirements

High School Diploma or GED
Valid Maryland Driver's License with less than 3 points
Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings
Ability to manage time effectively.
Ability to effectively communicate both orally and in writing
Ability to lift 25-30 lbs.
Leadership/Supervision

Responsibilities

Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews
Develop staff schedules, approve timecards, and manage administrative and budget-related tasks
Ensure implementation of person-centered plans and quality service delivery
Maintain compliance with federal, state, licensing, and agency regulations
Respond to crises, provide on-call support, and oversee emergency preparedness and documentation
Promote health, wellness, safety, and medication/medical coordination
Maintain accurate documentation, incident reporting, and confidentiality standards
Foster inclusive, respectful, and culturally responsive work environments
Build collaborative relationships with families, community partners, vendors, and service agencies
Support community inclusion, vocational, educational, and independent living goals of participants